Samsung MultiXpress K7500GX
Error Codes List page 1
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- Code: A1-1111, A1-1113
- Display: Motor Failure: #A1-1111. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists. - Description: Regi/MP motor does not operate. / Regi/MP motor is operating but machine recognizes status as "Stopped".
- Remedy: 1) Turn the machine off then on. If the error persists, check the following.
2) Open the side cover. Check if there are any foreign substances or paper around Regi./MP unit.
3) Remove the rear cover.
4) Check the connection between the motor and main board.
5) If the connection is OK, enter SVC mode. Execute the motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the motor is not operational, i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board. ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. iii) If the motor signal and power is normal, replace the Feed/MP motor. b) If the motor is operational, replace the main board.
- Code: A1-1211, A1-1213
- Display: Motor Failure: #A1-1211. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-1213. Turn off then on. Call for service if the problem persists. - Description: Fuser motor does not operate. / Fuser motor is operational but machine recognizes status as stopped.
- Remedy: 1) Turn the machine off then on. If the error persists, check the following.
2) Open the side cover. Check if there are any foreign substances or paper around fuser unit.
3) Remove the rear cover.
4) Check the connection between the motor and main board.
5) If the connection is OK, enter SVC mode. Execute the motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the motor is not operational, i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board. ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. iii) If the motor signal and power is normal, replace the Fuser/Exit motor. b) If the motor is operational, replace the main board.
- Code: A1-2111, A1-2113
- Display: Motor Failure: #A1-2111. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-2113. Turn off then on. Call for service if the problem persists. - Description: OPC motor does not operate. / OPC motor is operational but machine recognizes status as stopped.
- Remedy: 1) Turn the machine off then on. If the error persists, check the following.
2) Remove the drum unit. Check if there are any foreign substances in drum unit.
3) Remove the rear cover.
4) Check the connection between the OPC motor and main board.
5) If the connection is OK, enter SVC mode. Execute the motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the motor is not operational, i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board. ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. iii) If the motor signal and power is normal, replace the OPC motor. b) If the motor is operational, replace the main board.
- Code: A1-5113, A1-5512
- Display: Motor Failure: #A1-5113. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-5512. Turn off then on. Call for service if the problem persists. - Description: The motor related to toner supply has a problem.
- Remedy: 1) Turn the machine off then on. If the error persists, check the following steps.
2) Enter the SVC mode. Select the toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the motor is not operational, i) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. ii) If the SMPS board is normal, replace the main board. iii) If the error persists after replacing the main board, replace the toner supply motor. b) If the motor is operational, i) Check the toner cartridge remains. If necessary, replace the toner cartridge. ii) If the toner cartridge remains is enough, replace the drum unit.
- Code: A1-5513, A1-5610
- Display: Motor Failure: #A1-5513. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-5610. Turn off then on. Call for service if the problem persists. - Description: The motor related to toner supply has a problem.
- Remedy: 1) Turn the machine off then on. If the error persists, check the following steps.
2) Enter the SVC mode. Select the toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the motor is not operational, i) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. ii) If the SMPS board is normal, replace the main board. iii) If the error persists after replacing the main board, replace the toner supply motor. b) If the motor is operational, i) Check the toner cartridge remains. If necessary, replace the toner cartridge. ii) If the toner cartridge remains is enough, replace the drum unit.
- Code: A2-1510, A2-1511
- Display: Fan Failure: #A2-xxxx. Turn off then on. Call for service if the problem persists
Fan Failure: #A2-xxxx. Open the door, then close it. Call for service if the problem persists - Description: • Duplex fan error : A2–1510 / A2–1511 / A2–1521 / A2–1523
Fan does not operate or fan signal is abnormal. - Remedy: 1) Turn the machine off then on. If the problem persists, check the followings.
2) Check the connection of the corresponding fan and main board.
3) If the connection is OK, enter SVC mode. Execute the fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the fan is not operational, i) Check the power(24V). • If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the corresponding fan. • If the error persists after replacing the fan, replace the main board. b) If the fan is operational, i) Check the fan signal (3.3V) as connected or disconnected. • If the fan signal as disconnected is abnormal, replace the main board. • If the fan signal as connected is abnormal, replace the corresponding fan.