Causes: • Check if stopper clutch operates perfectly. • Check if too much paper has been supplied. • Check if pickup roller rubber of the ASF is worn out.
Remedy: • Replace stopper clutch assembly. • Supply appropriate amount of paper(130 sheets of normal copying paper). • Replace pickup roller rubber.
Code: 08
Description: Can’t feed envelopes
Causes: • Check the location of the envelope guide of ASF.
Remedy: • Open the envelope guide when you feed envelopes.
Code: 09
Description: Tilted Printing
Causes: • Check if paper guide of the ASF is adjusted to the size of paper.
Remedy: • Adjust paper guide to the size of paper.
Code: 10
Description: White lines on letters or graphics.
Causes: If nozzles in print head has a problem, white lines are marked on the print. Self-Test printing will let you know if nozzles have fallen problems.
Remedy: 1) Run ‘print control panel’ to “clean cartridge” and check if nozzles have been blocked. 2) Wipe with soft cloth the contact surfaces of ink cartridge and carriage, and check if nozzles have been cleaned properly. 3) Separate ink cartridge from carriage and combine them. Repeat it about 5 to 6 times and check if connection is proper. 4) Replace ink cartridge and check whether there’s a problem with thehead. 5) Check if head cable is inserted well into the main circuit board and then check if nozzles have problems. 6) Check if head cable is broken or torn and then check if nozzles have problems. 7) Replace the main circuit board with a new one and check if nozzles have problems.
Code: 11
Description: When Vertical lines are printed crookedly
Causes: Vertical lines are printed crookedly if you do not “align Vertical lines” on the printer.
Remedy: 1) Run print control panel to “align Vertical lines”, and 2) Select the best one of the above samples and enter the number. 3) This function to align Vertical lines is available both for mono and color cartridges.
Code: 12
Description: When ink spreads on transparent film
Causes: You selected a wrong medium on the driver or you did not use transparent film designated for inkjet.
Remedy: 1) Use only transparent film designated for inkjet when you print on transparent film by an inkjet printer. 2) Run Windows driver and select transparent film as the kind of paper if you print on Windows.