Remedy: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer's operation manual.
Code: E065
Display: E065 error PF motor
Description: Trouble occurred in the PF motor (Xaxis) during operation. Displayed when the motor commended value and feedback from the encoder are significantly different.
Remedy: (1) Check error history from gTest: historyh of selfdiagnosis function. → History menu (2) Set endurance running cycles to 50 or more from gLife: PF motor g of self-diagnosis function and check if X-axis motor error is issued. . Check connection of following connectors in Mainboard assembly: → PF motor cable assembly connector J157 → PF_ENC assembly connector J154 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (3) Check gEncoder:PFh under gTest: Encoderh of selfdiagnosis function. → Encoder Menu (4) PF motor assembly may be damaged. (5) Mainboard assembly may be damaged. . Replace PF motor assembly . Replace Mainboard assembly → Replacing PF Motor Assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
Code: E066
Display: E066 Error CR Motor
Description: Trouble occurred in the CF motor (Yaxis) during operation. Displayed when the motor commanded value and feedback from the encoder are significantly different.
Remedy: (1) Check the trouble history via gTest: Recordh of the self-diagnostic function → History Menu (2) With the power supply off, move the carriage side to side to check for jamming. → Refer to Error E072 • Clean and lubricate the rollers of the CR rail. → Lubrication / Bonding (3) Check if gCR Motor Errorh occurs by setting the durability cycles at 50 over larger via gLife: CR Motorh of the selfdiagnostic function. • Check he connections of the following connectors. Mainboard assembly • CR motor assembly connector : J158 • CR tape power cable connectors : J137 • J152 CR Board assembly • CR tape power cable connectors : J201 • J216 • CR_ENC assembly connector : J233 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (4) Check the Tfence for contamination, flows and bends. • If contaminated with grease and dust, wipe off with a dry cloth. • If contaminated with ink, wipe off with a lightly damp cloth and then with a dry cloth. • If contamination is severe, replace the T fence. a) If NG : Check the cable connections at the following locations • CR board assembly connector J233 b) Replace the following parts • T fence • CR motor assembly • CR BASE board assembly • CR tape power cables → Replacing the T fence (5) Check the gEncoderfsh via gTest/Encoderh of the self-diagnostic functions. • Replace the Mainboard assembly Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest/Sensorh of the self-diagnostic function. → Replacing the CR motor assembly. → Replacing the CR board assembly → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. (6) The Mainboard assembly may have a problem. → Error E068 occurs if Mainboard assembly connector J155/COVER-R or J156/COVER-L is not connected. • Replace the Mainboard assembly. • Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest: sensorh of the self-diagnostic function. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
Code: E067
Display: E067 error Paper feed encoder
Description: Trouble occurred on paper travel (x-axis) during operation. Displayed when there is no feedback from the encoder.
Remedy: (1) Check error history from gTest: historyh of selfdiagnosis function. → History menu (2) Set endurance running cycles to 50 or more from gLife: PF motor g of self-diagnosis function and check if X-axis motor error is issued. . Check connection of following connectors in Mainboard assembly: → PF motor cable assembly connector J157 → PF_ENC assembly connector J154 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (3) Check gEncoder:PFh under gTest: Encoderh of selfdiagnosis function. → Encoder Menu (4) PF motor assembly may be damaged. (5) Mainboard assembly may be damaged. . Replace PF motor assembly . Replace Mainboard assembly → Replacing PF Motor Assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
Code: E068
Display: E068 Error CR Encoder
Description: Trouble occurred in the head travel (Yaxis) during operation. Displayed when there is no feedback from the encoder.
Remedy: (1) Check the trouble history via gTest: Recordh of the self-diagnostic function → History Menu (2) With the power supply off, move the carriage side to side to check for jamming. → Refer to Error E072 • Clean and lubricate the rollers of the CR rail. → Lubrication / Bonding (3) Check if gCR Motor Errorh occurs by setting the durability cycles at 50 over larger via gLife: CR Motorh of the selfdiagnostic function. • Check he connections of the following connectors. Mainboard assembly • CR motor assembly connector : J158 • CR tape power cable connectors : J137 • J152 CR Board assembly • CR tape power cable connectors : J201 • J216 • CR_ENC assembly connector : J233 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (4) Check the Tfence for contamination, flows and bends. • If contaminated with grease and dust, wipe off with a dry cloth. • If contaminated with ink, wipe off with a lightly damp cloth and then with a dry cloth. • If contamination is severe, replace the T fence. a) If NG : Check the cable connections at the following locations • CR board assembly connector J233 b) Replace the following parts • T fence • CR motor assembly • CR BASE board assembly • CR tape power cables → Replacing the T fence (5) Check the gEncoderfsh via gTest/Encoderh of the self-diagnostic functions. • Replace the Mainboard assembly Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest/Sensorh of the self-diagnostic function. → Replacing the CR motor assembly. → Replacing the CR board assembly → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. (6) The Mainboard assembly may have a problem. → Error E068 occurs if Mainboard assembly connector J155/COVER-R or J156/COVER-L is not connected. • Replace the Mainboard assembly. • Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest: sensorh of the self-diagnostic function. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
Code: E069
Display: E069 error Paper feed timeout
Description: Timeout occurred on paper travel (Xaxis) during operation. Displayed when the pressure roller has not reached the commanded position.
Remedy: (1) Check error history from gTest: historyh of selfdiagnosis function. → History menu (2) Set endurance running cycles to 50 or more from gLife: PF motor g of self-diagnosis function and check if X-axis motor error is issued. . Check connection of following connectors in Mainboard assembly: → PF motor cable assembly connector J157 → PF_ENC assembly connector J154 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (3) Check gEncoder:PFh under gTest: Encoderh of selfdiagnosis function. → Encoder Menu (4) PF motor assembly may be damaged. (5) Mainboard assembly may be damaged. . Replace PF motor assembly . Replace Mainboard assembly → Replacing PF Motor Assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.