Description: Printhead Error An error has occurred in the printhead.
Remedy: 1 View the Event Log: 1. Turn off the printer, press and hold 3 and 6 and turn on the printer. 2. Select EVENT LOG > Display Log. Has a 110.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and alignment”. Go to step 2. 2 Turn the printer off, and open the system board shield. Check the printhead cables (A) in connectors JMM1, JPH1, and JPH2 for proper connection to the system board. Are the cables properly connected? Go to step 3. Reseat the cables. 3 Check the printhead cables in connectors JMM1, JPH1, and JPH2 for damage. Are the cables damaged? Replace the printhead. See “Printhead removal, installation, and alignment”. Go to step 4. 4 Measure the resistance across fuse F11 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 5. 5 Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. Does the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and alignment”. Replace the system board. See “System board removal”.
Code: 120.xx
Description: Fuser Motor Error An error has occurred in the fuser motor.
Remedy: 1 Turn the printer off, open the system board shield, and remove the RIP card shield. Check the cable in connector JYF1 (BLDC Y & Fuser cable) for proper connection to the system board. Is the cable properly connected? Go to step 2. Reseat the cable. 2 Check the cable for damage. Is the cable damaged? Replace the BLDC Y & Fuser cable. See “EP drive assembly removal”. Go to step 3. 3 Remove the rear cover. See “Rear cover removal”. Check the cable (B) for proper connection to the fuser motor. Is the cable properly connected? Go to step 4. Reseat the cable. 4 Is the BLDE Y & Fuser cable damaged? Replace the BLDC Y & Fuser cable. See “EP drive assembly removal”. Go to step 5. 5 Replace the fuser motor. See “Fuser drive assembly removal”. Does the problem reoccur? Replace the system board. See “System board removal”. Problem solved.
Code: 121.00 ... 121.59
Description: Fuser Error An error has occurred in the fuser. • Remove and reseat the fuser
Remedy: 1 Replace the fuser. See “Fuser assembly removal”. Does the error clear? Problem solved. Go to step 2. 2 Open the system board shield. Check the cable in connector JFSR1 (D) for proper connection to the system board. Is the cable properly connected? Go to step 3. Reseat the cable. 3 Check the cable for damage. Is the cable damaged? Replace the Fuser and system card LVPS cable. See “Fuser system card and LVPS cable removal”. Go to step 4. 4 Check the cable (E) on the LVPS for proper connection. Is the cable properly connected? Go to step 5. Reseat the cable. 5 Check the cable on the LVPS for damage. Is the cable damaged? Replace the Fuser and system card LVPS cable. See “Fuser system card and LVPS cable removal”. Go to step 6. 6 Open the left access door, remove the two screws (A), and pull out the fuser autoconnect enough to check the cable for proper connection. Is the cable properly connected? Go to step 7. Reseat the cable. 7 Check the cable for damage. Is the cable damaged? Replace the Fuser and system card LVPS cable. See “Fuser system card and LVPS cable removal”. Replace the system board. See “System board removal”.
Code: 125.00 ... 125.69
Description: ITU Error An error has occurred in the ITU. • Remove and reseat the ITU. • POR the printer.
Remedy: 1 Replace the ITU assembly. See “ITU assembly removal”. Does the error clear? Problem solved. Go to step 2. 2 Turn the printer off, open the system board shield, and remove the RIP card shield. Check the ITU autoconnect cable in connector JITM1 (B) for proper connection to the system board. Is the cable properly connected? Go to step 3. Reseat the cable. 3 Check the cable for damage. Is the cable damaged? Replace the ITU autoconnect cable. See “ITU autoconnect removal”. Go to step 4. 4 Measure the resistance across fuse F20 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Replace the ITU autoconnect cable. See “ITU autoconnect removal”.
Code: 126.08 ... 126.09
Description: LVPS Error An error has occurred in the LVPS. • POR the printer.
Remedy: 1 Turn the printer off, open the system board shield, and remove the RIP card shield. Check the cables in connector JLVPS1 and J17 (E) for proper connection to the system board. Are the cables properly connected? Go to step 2. Reseat the cables. 2 Check the cables for damage. Are the cables damaged? Replace the LVPS. See “Low-voltage power supply (LVPS) removal”. Replace the system board. See “System board removal”.
Code: 133.xx
Description: Cartridge sensor Error An error has occurred in a cartridge sensor. 133.01 = black, 133.02 = cyan, 133.03 = magenta, and 133.04 = yellow. 133.05 A timeout error has occurred while waiting for the indicated cartridge.
Remedy: 1 a. Power off the printer. b. Enter the Diagnostics mode, (press and hold 3 and 6, while turning on the printer). c. Select Base Sensor Test. d. Select the failing sensor: e. Remove all the cartridges. f. Defeat the front access door switch with a screwdriver as shown. g. Depress the arm of the failing sensor. Replace the cartridge. Go to step 2. Error code Sensor 133.01 K TMC sensor 133.02 C TMC sensor 133.03 M TMC sensor 133.04 Y TMC sensor Does the sensor go from “Open” to “Close?” 2 Turn the printer off and open the system board shield. Check the cables in the indicated connectors for proper connection to the system board. The cables are interchangeable on the terminals, so check all four cables for any 133.xx error. Are the cables properly connected? Go to step 3. Reseat the cable. 3 Check the cables in the indicated connectors for proper connection to the system board. 133.01 Black—D (JCMKM1) 133.02 Cyan—C (JCMCY1) 133.03 Magenta—D (JCMKM1) 133.04 Yellow—C (JCMCY1) Are the cables properly connected? Go to step 4. Reseat the cable. 4 Check the cables in connectors JCMKM1 and JCMCY1 for damage, and then remove all four cartridges and check the other ends of the cables connected to the sensors on the memory blocks. 133.01 Black—B (JCMKM15 Replace the indicated cartridge memory block and cable. See “Cartridge memory block removal”. Set up cartridge to force a TMC. 1. Take the cartridge indicated by the error code, and rotate the developer input gear (E) clockwise to locate the tab as indicated. 2. Rotate the toner metering paddle cam (G) up to force the tab (F) until it sticks out. Problem solved. Replace the system board. See “System board removal”.) 133.02 Cyan—A (JCMCY1) 133.03 Magenta—B (JCMKM1) 133.04 Yellow—A (JCMCY1) Is either cable damaged? Replace the cable. Go to step 3. 3. Rotate the developer input gear clockwise until the tab (H) is up against the tab on the larger gear (J). Print two demo pages: 1. Replace all cartridges. 2. Turn on the machine. 3. Select Menu > Reports > Print Demo > Demo Page. 4. Do step three again to get the second demo page. Does this fix the problem?