Lexmark XM9165

• Code: 136.06
• Description: The motor (developer) did not run at the correct timing.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Diagnostics menu, and then navigate to: MOTOR TESTS > PRINTER MOTOR TESTS > Developing tray Does the motor run? Go to step 6. Go to step 3. Step 3 a Reseat the developer motor cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Check the developer belt for proper tension, and adjust if necessary. b Check the developer gear and belt for wear or damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved.

• Code: 153.00, 153.06
• Description: 153.00 The motor (transport) failed. 153.06 The motor (transport) did not run at the correct timing.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 Enter the Diagnostics menu, and then navigate to: MOTOR TESTS > PRINTER MOTOR TESTS > Transport tray Does the motor run? Go to step 6. Go to step 3. Step 3 a Reseat the transport motor cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 a Check the transport motor belt for proper tension, and adjust if necessary. b Check the transport motor gear and belt for wear or damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the motor (transport). See “Motor (transport) removal”. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the engine controller board pins for damage, and replace if necessary. See “Engine controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 163.04
• Description: The motor (tray 3 feed) did not reach the required speed.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 a Check the tray 3 feed belt for proper tension, and adjust if necessary. b Check the feed belt and gears for wear or damage, and replace if necessary. See “2 x 500-sheet tray 3 transport belts and gears removal”. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the tray 3 feed, pick, and separator rollers for wear or damage, and replace if necessary. Note: If the page count is over 50K, then clean the rollers. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the motor (2 x 500-sheet tray 3 feed). See “2 x 500-sheet tray feed and transport motors removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the 2 x 500-sheet tray controller board pins for damage, and replace if necessary. See “2 x 500-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 163.04
• Description: The motor (2500-sheet tray paper feed) did not reach the required speed.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset engine Service Error Note: Do this every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Check the 2500-sheet tray feed and transport motor belt for proper tension, and adjust if necessary. b Check the 2500-sheet tray feed and transport motor gear and belt for wear or damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the 2500.sheet tray feed, pick, and separator rollers for damage, and replace if necessary. See g2500-sheet tray paper feed assembly removalh and g2500-sheet tray pick assembly removalh. Note: If the page count is over 50K, then clean the rollers. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the motor (2500-sheet tray feed). See gMotor (2500.sheet tray feed) removalh. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the 2500-sheet tray controller board pins for damage, and replace if necessary. See “2500-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 164.04
• Description: The motor (tray 4 feed) did not reach the required speed.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 a Check the tray 4 feed belt for proper tension, and adjust if necessary. b Check the feed belt and gears for wear or damage, and replace if necessary. See “2 x 500-sheet tray 4 transport belts and gears removal”. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the tray 4 feed, pick, and separator rollers for wear or damage, and replace if necessary. Note: If the page count is over 50K, then clean the rollers. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the motor (2 x 500-sheet tray 4 feed). See “2 x 500-sheet tray feed and transport motors removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the 2 x 500-sheet tray controller board pins for damage, and replace if necessary. See “2 x 500-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 167.04
• Description: The motor (tray 3 transport) did not reach the required speed.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Does the problem remain? Go to step 2. The problem is solved. Step 2 a Check the tray 3 transport belt for proper tension, and adjust if necessary. b Check the transport belt and gears for wear or damage, and replace if necessary. See “2 x 500-sheet tray 4 transport belts and gears removal”. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the tray 3 transport roller for wear or damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the motor (2 x 500-sheet tray 3 transport). See “2 x 500-sheet tray feed and transport motors removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the 2 x 500-sheet tray controller board pins for damage, and replace if necessary. See “2 x 500-sheet tray controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.