Remedy: Paper in the ADF is covering the paper present sensor. ADF ADF card Controller card ADF pick pad ADF separator roller ADF paper tray and extender. ADF cover Ensure that the proper paper size is being used in the ADF. Are the paper guides on the ADF tray properly adjusted? Inspect the ADF separator roll and ADF separator pad for wear. If they are worn, replace them. If excessive jamming occurs at the white mylar sheet located at the bottom of the ADF unit, replace the ADF unit. Inspect the paper present and paper position sensors on the ADF. • Check for dirt in the sensors. Clean if needed. • Check the flags on the sensor. Are they able to move freely? If the sensor flags are damaged, replace the sensor assembly. If the sensor flags are ok, check to see if they are properly connected to the ADF card (located in the ADF). Replace sensor assembly if needed. Make sure the ADF cable is securely connected to the ADF card and the controller card. If the cable is properly connected, perform the following checks: • Check the ADF cable for continuity. • Check pin 15 on controller card connector J3 for +5V. • Check pin 19 on controller card connector J3for +24V. • Pins 6,14,17,18,20,and 22 should be ground. If voltages are present, replace the ADF card. If that does not fix the problem, replace the ADF. If replacing the ADF does not fix the problem, replace the controller card. If the ADF is multi feeding, check the ADF pick roller and pad for dirt. Remove them from the MFP, and clean them with a lint free cloth and isopropyl alcohol. If the leading edge of the paper is damaged, instruct the user to lessen the number of documents being copied from the ADF at one time. If thin, glossy paper, or carbon forms are used in the ADF, use the high friction pick pad (40X3499). If there are excessive misfeeds from the ADF, verify the the ADF paper tray and extender are properly installed. Skews and jams at the ADF paper present sensor might be caused by an improperly closed ADF cover. Ensure the ADF cover is closed properly.
Code: 31.xx
Description: Missing or Defective Cart.
Remedy: • The cartridge may be missing and the front door closed. Return the cartridge. • The cartridge may be defective. Replace the cartridge.
Code: 32.xx
Description: Unsupported Print Cartridge
Remedy: An unsupported toner cartridge is installed. A supported cartridge must be installed.
Code: 33.xx
Description: Chg Cart Invalid Refill
Remedy: Remove the toner cartridge, and install a new cartridge.
Code: 34
Description: Short Paper
Remedy: The MFP determines the paper length is too short to print the formatted data. This occurs when the MFP does not know the actual paper size loaded in the tray. Make sure the Paper Size setting is correct for the size paper that is being used. The following actions may be taken: Press or Start to clear the message and continue printing. Press Stop to cancel the job.
Code: 37
Description: Insufficient Collation Area
Remedy: This message displays when the MFP memory is insufficient to collate the pages of the print job. Press or Start to clear the message. Press Stop to cancel the job.