Description: Insufficient Memory This message displays when the printer memory used to restore the Print and Hold jobs from the disk and found that some or all of the jobs could not be restored. The printer ran out of memory while attempting to restore the jobs.
Remedy: The following actions may be taken: • Press to clear the message. Some of the Print and Hold jobs on the disk will not be restored. They remain on the disk, but cannot be accessed. • Press until Busy/ Waiting appears. The following functions may be available: - Cancel Job - Reset Printer Reset Active Bin
Code: 38
Description: Memory Full This message displays when the printer is processing an incoming job and there is insufficient memory available to continue processing the job.
Remedy: The following actions may be taken: • Press to clear the message. Perform the defragment operation: - Perform the defragment operation - Delete fonts, macros, and other data in RAM - Install additional memory • Press to display Busy/ Waiting. The following functions may be available: - Cancel Job - Reset Printer Reset Active Bin
Code: 39
Description: Complex Page This message displays when the page is too complex to print. The following actions may be taken:
Remedy: The following actions may be taken: • Press to clear the message and continue the job. Some data loss may occur. Simplify the print job and reprint, if necessary. • Press until Busy/ Waiting appears. The following selections are possible: - Cancel Job - Reset Printer Reset Active Bin
Code: 42.XY
Description: Cartridge Region Mismatch This IR is displayed when the printer detects that the installed cartridge has a region that differs from the below options. To clear this IR, the printer cartridge must be replaced with one that has a proper region. X and Y can have the following values: 0 : Worldwide region or Undefined region 1 : America 2 : EMEA 3 : Asia 4 : Latin America 9 : Invalid region
Remedy: Install a new toner cartridge that matches the correct regional specification.
Code: 44.01
Description: RFID Error Bad tag error: a tag has failed to program, or the “Retry Count” has been exceeded. Note: This error is not a data parsing error, but indicates bad RFID media. It is posted only if the “Stop on Error” menu setting is set to “ON”.
Remedy: 1. Retest using new RFID media. 2. Check the RFID firmware card, RFID interface card, RFID cable, and RFID option for correct installation. Go to “High capacity input tray (HCIT) pick arm bracket assembly removal”. 3. Replace the RFID UHF option.
Code: 44.11 ... 44.25
Description: 44.11 RFID Error Generic parse error 44.12 RFID Error Subcommand appears truncated 44.13 RFID Error Subcommand appears longer than expected 44.14 RFID Error Subcommand field value was invalid 44.15 RFID Error Invalid subcommand format (invalid magic byte) 44.16 RFID Error Subcommand format valid but not supported 44.17 RFID Error Illegal chars in subcommand for specified format 44.18 RFID Error Invalid op code 44.19 RFID Error Valid but unsupported op code 44.20 RFID Error Invalid protocol 44.21 RFID Error Valid but unsupported protocol 44.22 RFID Error Unsupported option supplied for operation 44.23 RFID Error Invalid ID length 44.24 RFID Error Invalid ID bit pattern 44.25 RFID Error Too many tags on page (too many means more than one)
Remedy: 1. These error codes most likely indicate a problem with the customer’s datastream, and not the RFID Option itself. Ensure there is nothing wrong with the customer’s datastream. 2. Check the RFID firmware card, RFID interface card, RFID cable, and RFID option for correct installation. Go to “High capacity input tray (HCIT) pick arm bracket assembly removal”. 3. Replace the RFID UHF option.