Remedy: Open the printer cover, and check the ink cartridge(s) for proper installation. If properly installed, then replace the ink cartridge(s). Service: No known print engine failure, aside from the ink cartridge, can cause this error. Replace the ink cartridge.
Code: 08
Display: Printhead Missing Open Printer Cover to install Printhead.
Description: No Printhead Installed
Remedy: Unplug the All-In-One from the electrical outlet. Open the printer cover, and check the printhead for proper installation. If properly installed, then remove the printhead and clean the tab circuit of the carrier and the printhead with a clean cloth. Reinstall the printhead, and turn on the All-In-One. If the problem remains, then replace the printhead. Service: No known print engine failure, aside from the printhead, can cause this error. Open the printer cover, and replace the printhead.
Code: 09
Display: Clean Printhead or Deep Clean Printhead may be required. See the Setup Maintenance Menu.
Description: Printhead Recovery Warning
Remedy: Unplug the All-In-One from the electrical outlet. Open the printer cover, and check the printhead for proper installation. If properly installed, then remove the printhead and clean the tab circuit of the carrier and the printhead with a clean cloth. Reinstall the printhead, and turn on the All-In-One. If the problem remains, then replace the printhead. Service: No known print engine failure, aside from the printhead, can cause this error. Open the printer cover, and replace the printhead.
Code: 10
Display: Printhead Error There is a problem with the printhead. Press the Help (?) icon.
Description: Printhead Short
Remedy: Unplug the All-In-One from the electrical outlet. Open the printer cover, and check the printhead for proper installation. If properly installed, then remove the printhead and clean the tab circuit of the carrier and the printhead with a clean cloth. Reinstall the printhead, and turn on the All-In-One. If the problem remains, then replace the printhead. Service: No known print engine failure, aside from the printhead, can cause this error. Open the printer cover, and replace the printhead.
Code: 11
Display: Alignment failed.Open Cover and Reinstall Ink Cartridges. Press OK to retry.
Description: Printhead Alignment Error
Remedy: Unplug the All-In-One from the electrical outlet. Open the printer cover, and check the printhead for proper installation. If properly installed, then remove the printhead and clean the tab circuit of the carrier and the printhead with a clean cloth. Reinstall the printhead, and turn on the All-In-One. If the problem remains, then replace the printhead. Service: No known print engine failure, aside from the printhead, can cause this error. Open the printer cover, and replace the printhead.
Code: 12
Display: Cartridge Error There is an interference with the Black/Color Ink Cartridge communication.
Description: Interference with Cartridge Communication
Remedy: Open the printer cover, and check the ink cartridge(s) for proper installation. If properly installed, then check the ink level on the control panel display. If the ink level shows, then replace the All-In-One. If the ink level does not show, then replace the ink cartridge(s). Service: Check the RFID cable connector J31 for proper connection. If properly connected, then replace the RFID card assembly.