Description: 147.xx Service Staging Motor Staging motor error 147.01 Service Staging Motor Staging motor has exceeded the ramp up table. 147.02 Service Staging Motor Staging motor has exceeded number of encoders at minimum PWM. 147.03 Service Staging Motor Staging motor has exceeded number of encoders at maximum PWM. 147.04 Service Staging Motor Motor encoder count did not change between interrupts. 147.05 Service Staging Motor Staging motor has encountered a stall time out.
Remedy: Step 1 Turn the printer off, and then remove the rear cover. See “Rear cover removal”. Check the table at JSP1 on the controller board for proper connection. Is the cable properly connected? Go to step 3. Properly connect the cables, and POR the printer. Go to step 2. Step 2 Did the printer function correctly after reconnecting the cables? Problem resolved. Go to step 3. Step 3 Turn the printer on, and then verify the following approximate values at JSP1: Pin 2: +24 V dc Pin 4: +24 V dc Pin 5: +5 V (when paper is picked) Pin 7: Ground Pin 8: Ground Pin 10: +5 V dc Pin 12: _5 V dc (when paper is picked) Pin 15: +5 V dc Pin 16: Ground Are the values approximately correct? Replace the paper pick motor drive assembly. See “Paper pick motor drive assembly standard tray removal”. Replace the controller board. See “Controller board removal”.
Code: 171.01
Description: Service Fan Stalled The printer fan has stalled.
Remedy: Turn the printer off, and remove the rear cover. See “Rear cover removal”. Turn the printer on, and check the fan cable at JFAN1 for the following values: Pin 1: +3.3 V dc Pin 2: Ground Pin 3 0 (fan off) Are the measured values correct? Replace the fan. Replace the controller board. See “Controller board removal”.
Code: 900.xx
Description: Service RIP Software Unrecoverable RIP software error/illegal trap.
Remedy:
Code: 910.xx...919.xx
Description: 910.xx Service Engine Software A general engine software error. 911.xx Service Engine Software 912.xx Service Engine Software 913.xx Service Engine Software 914.xx Service Engine Software 915.xx Service Engine Software 916.xx Service Engine Software 917.xx Service Engine Software 918.xx Service Engine Software 919.xx Service Engine Software
Remedy: Turn the printer off, and remove the rear cover. See “Rear cover removal”. Check the cable connections. See “Controller board removal” for proper disconnecting and connecting of cables from controller board. Are all cable connections secure? Replace the controller board. See “Controller board removal”. Secure all connections. POR the printer.
Code: 938.01...938.04
Description: 938.01 Service Engine Hardware Board level was not obtained. 938.02 Service Engine Hardware Time out waiting for bullet serial data to be updated. 938.03 Service Engine Hardware NVM_OK was not received from NV2 server for successfully submitted request. 938.04 Service Engine Hardware Over temperature condition detected.
Remedy: Replace the controller board.
Code: 950.xx
Description: NVRAM failure There is a mismatch between controller EEPROM and mirror. 950.00 through 950.29 codes: mismatch between controller and mirror 950.30 through 950.60 codes: mismatch between secure and controller
Remedy: Step 1 For CS310 models, has the operator panel with UICC card been replaced recently? For CS410 and CS510 models, has the UICC card been replaced recently? Replace the operator panel assembly with a new, and not previously installed, UICC card. Go to step 2. Step 2 Has the controller board been replaced recently? Replace the controller board with a new, and not previously installed, controller board. See “Controller board removal”. Go to step 3. Step 3 Turn the printer power off for ten or more seconds. Then, turn the printer back on (POR the printer). Is the error gone, and can the printer print? Problem solved. Go to step 4. Step 4 Clear the NVRAM of the printer: a Turn the printer power off. b With the printer off, press and hold 6,7, and 8 on the keypad. c Turn the printer on. d When Restoring Factory Defaults appears, release the buttons. Note: If the printer looks up on the Restoring Factory Defaults, then wait two minutes, and then turn the printer power off. After ten seconds or more, turn the printer power back on without holding down any buttons. Does the error message still appear? Go to step 5. Problem solved.