Description: Paper jam Sensor (tray 3 feed-out) late jam.
Remedy: 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the damaged media with new. Go to step 2. 2 Check the media size setup. Does the media size, in use, match the size set for tray 3? Go to step 3. Replace the media, or change the media size setup. 3 Check the feed roll, separation roll, and pick roll for media tray 3. Are the above components free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separating roll, or pick roll. Go to “Feed roll removal”, “Separation roll removal”, and “Pick roll removal”. 4 Check the media position. Does the media touch the sensor (tray 3 feed-out)? Remove the media. Go to step 5 5 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Select INPUT TRAY TESTS. 3. Select Sensor test. 4. Select Tray 3. 5. Select Feed-out. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6. 6 Check the sensor (tray 3 feed-out) for proper connection. Is the above component properly connected? Replace the sensor (tray 3 feed-out). Replace the connection. 7 Check the media feed lift motor in media tray 3 for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Select MOTOR TESTS. 3. Select Printer motor tests. 4. Select Tray 3 media feed/lift motor. Does the above component operate properly? Go to step 9. Skip to step 8. 8 Check the media feed lift motor for proper connection. Is the above component properly connected? Replace the media feed lift motor. Go to “Media feed lift motor removal”. Replace the connection. 9 Perform a print test. Does the error continue? Replace the 1TM controller card assembly or the 3TM controller card assembly or the TTM controller card assembly. Go to “1X 500- sheet drawer (1TM)–1TM controller card assembly removal”“3X 500-sheet drawer (3TM)–3TM controller card assembly removal” or “2000-sheet dual input (TTM)–TTM controller card assembly removal”. Go to step 10. Problem solved. 10 Perform a print test. Does the error continue? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.
Code: 243.01
Description: Paper jam Sensor (tray 2 feed-out) late jam (feeding from tray 3)
Remedy: 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the damaged media with new. Go to step 2. 2 Check the media position. Does the media touch the sensor (tray 2 feed-out)? Remove the media. Go to step 5 3 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Select INPUT TRAY TESTS. 3. Select Sensor test. 4. Select Tray 2. 5. Select Feed-out. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. 4 Check the sensor (tray 2 feed-out) for proper connection. Is the above component properly connected? Replace the sensor (tray 2 feed-out). Replace the connection. 5 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Select INPUT TRAY TESTS. 3. Select Sensor test. 4. Select Tray 3. 5. Select Feed-out. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6. 6 Check the sensor (tray 3 feed-out) for proper connection. Is the above component properly connected? Replace the sensor (tray 3 feed-out). Replace the connection. 7 Check the tray module drive motor for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Select MOTOR TESTS. 3. Select Printer motor tests. 4. Select Tray module drive motor. Does the above component operate properly? Go to step 9. Skip to step 8. 8 Check the tray module drive motor for proper connection. Is the above component properly connected? Replace the tray module drive motor. Go to “2000-sheet dual input (TTM)– tray module drive motor assembly removal” or “2000-sheet dual input (TTM)–tray module drive motor assembly removal”. Replace the connection. 9 Perform a print test. Does the error continue? Replace the 1TM controller card assembly or the 3TM controller card assembly or the TTM controller card assembly. Go to “1X 500- sheet drawer (1TM)–1TM controller card assembly removal”“3X 500-sheet drawer (3TM)–3TM controller card assembly removal” or “2000-sheet dual input (TTM)–TTM controller card assembly removal”. Go to step 10. Problem solved. 10 Perform a print test. Does the error continue? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.
Code: 244.00
Description: Paper jam Sensor (tray 4 feed-out) late jam.
Remedy: 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the damaged media with new. Go to step 2. 2 Check the media size setup. Does the media size, in use, match the size set for tray 4? Go to step 3. Replace the media, or change the media size setup. 3 Check the feed roll, separation roll, and pick roll for media tray 4. Are the above components free of excess wear and contamination? Go to step 4. Clean or replace the feed roll, separating roll, or pick roll. Go to “Feed roll removal”, “Separation roll removal”, and “Pick roll removal”. 4 Check the media position. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 5. 5 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Select INPUT TRAY TESTS. 3. Select Sensor test. 4. Select Tray 4. 5. Select Feed-out. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6. 6 Check the sensor (tray 4 feed-out) for proper connection. Is the above component properly connected? Replace the sensor (tray 4 feed-out). Replace the connection. 7 Check the media feed lift motor in media tray 4 for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Select MOTOR TESTS. 3. Select Printer motor tests. 4. Select Tray 4 media feed/lift motor. Does the above component operate properly? Go to step 9. Skip to step 8. 8 Check the media feed lift motor for proper connection. Is the above component properly connected? Replace the media feed lift motor. Go to “Media feed lift motor removal”. Replace the connection. 9 Check the TTM tray 4 transport motor for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Select MOTOR TESTS. 3. Select Printer motor tests. 4. Select TTM tray 4 media transport motor Does the above component operate properly? Go to step 9. Skip to step 8. 10 Check the TTM tray 4 transport motor for proper connection. Is the above component properly connected? Replace the TTM tray 4 transport motor. Go to “2000-sheet dual input (TTM)– TTM tray 4 transport motor removal”. Replace the connection. 11 Perform a print test. Does the error continue? Replace the 1TM controller card assembly or the 3TM controller card assembly or the TTM controller card assembly. Go to “1X 500- sheet drawer (1TM)–1TM controller card assembly removal”“3X 500-sheet drawer (3TM)–3TM controller card assembly removal” or “2000-sheet dual input (TTM)–TTM controller card assembly removal”. Go to step 12. Problem solved. 12 Perform a print test. Does the error continue? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.
Code: 244.01
Description: Paper jam Sensor (tray 3 feed-out) late jam (feeding from tray 4)
Remedy: 1 Check the media condition. Is the media in the tray crumpled or damaged? Replace the damaged media with new. Go to step 2. 2 Check the media position. Does the media touch the sensor (tray 3 feed-out)? Remove the media. Go to step 5. 3 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Select INPUT TRAY TESTS. 3. Select Sensor test. 4. Select Tray 3. 5. Select Feed-out. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. 4 Check the sensor (tray 3 feed-out) for proper connection. Is the above component properly connected? Replace the sensor (tray 3 feed-out). Replace the connection. 5 Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Select INPUT TRAY TESTS. 3. Select Sensor test. 4. Select Tray 4. 5. Select Feed-out. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6. 6 Check the sensor (tray 4 feed-out) for proper connection. Is the above component properly connected? Replace the sensor (tray 4 feed-out). Replace the connection. 7 Check the tray module drive motor for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Select MOTOR TESTS. 3. Select Printer motor tests. 4. Select Tray module drive motor. Does the above component operate properly? Go to step 9. Skip to step 8. 8 Check the tray module drive motor for proper connection. Is the above component properly connected? Replace the tray module drive motor. Go to “2000-sheet dual input (TTM)– tray module drive motor assembly removal” or “2000-sheet dual input (TTM)–tray module drive motor assembly removal”. Replace the connection. 9 Perform a print test. Does the error continue? Replace the 1TM controller card assembly or the 3TM controller card assembly or the TTM controller card assembly. Go to “1X 500- sheet drawer (1TM)–1TM controller card assembly removal”“3X 500-sheet drawer (3TM)–3TM controller card assembly removal” or “2000-sheet dual input (TTM)–TTM controller card assembly removal”. Go to step 10. Problem solved. 10 Perform a print test. Does the error continue? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.
Code: 250.00
Description: Paper jam Sensor (registration) late jam (feeding from the MPF)
Remedy: 1 Check the media condition. Is the media in the MPF tray crumpled or damaged? Replace the media with new; ensure it is dry. Go to step 2. 2 Check the media size setup. Does the media size in use match the size set for MPF tray? Go to step 3. Replace the media or change the media size setup. 3 Check the media position. Does the media touch the sensor (registration)? Remove the media. Go to step 4. 4 Check the pick feed rolls. Are the pick rolls free of excess wear and contamination? Go to step 5. Clean or replace the pick rolls. Go to “Pick roll removal”. 5 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Select BASE SENSOR TEST. 3. Select Media Path. 4. Select Registration. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6. 6 Check the sensor (registration) for proper connection connection. Is the above component properly connected? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 7 Check the MPF pick solenoid for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Select MOTOR TESTS. 3. Select Printer Motor Test. 4. Select MPF pick solenoid. Does the above component operate properly? Go to step 9. Go to step 8. 8 Check the MPF pick solenoid for proper connection connection. Is the above component properly connected? Replace the MPF feed unit assembly. Go to “MPF feed unit assembly removal”. Replace the connection. 9 Check the MPF/transport drive motor for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Select MOTOR TESTS. 3. Select Printer motor tests. 4. Select MPF/transport drive motor. Does the above component operate properly? Go to step 11. Skip to step 10. 10 Check the MPF/transport drive motor for proper connection. Is the above component properly connected? Replace the MPF/ transport drive motor. Go to “MPF / transport drive motor assembly removal”. Replace the connection. 11 Perform a print test. Does the error continue? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.
Code: 31
Description: Missing or defective black cartridge Black toner cartridge detection error
Remedy: 1 Check the toner cartridge installation. Is the correct toner cartridge properly installed? Go to step 2. Install the correct toner cartridge properly. 2 Checking the sensor (RFID toner cartridge) for proper installation. Is the sensor (RFID toner cartridge) installed correctly? Go to step 3. Install the sensor (RFID toner cartridge) correctly. 3 Checking the sensor (RFID toner cartridge) connection. Is the sensor (RFID toner cartridge) properly connected? Replace the sensor (RFID toner cartridge). Go to Go to “Sensor (RFID toner cartridge) removal”. Replace the connection. 4 • Perform a print test. • Does the error continue? Replace the printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved.