Remedy: 1 Is the ribbon cable connecting CN4 on the printhead controller board to the black LED head securely connected? Go to step 2. Properly connect the ribbon cable 2 Replace the ribbon cable. Does this fix the problem? Problem fixed Go to step 3. 3 Replace the black LED printhead. Does this fix the problem? Problem fixed Replace the printhead controller board.
Code: 112.01
Description: Cyan printhead error
Remedy: 1 Is the ribbon cable connecting CN2 on the printhead controller board to the black LED head securely connected? Go to step 2. Properly connect the ribbon cable 2 Replace the ribbon cable. Does this fix the problem? Problem fixed Go to step 3. 3 Replace the cyan LED printhead. Does this fix the problem? Problem fixed Replace the printhead controller board.
Code: 113.01
Description: Magenta printhead error
Remedy: 1 Is the ribbon cable connecting CN3 on the printhead controller board to the black LED head securely connected? Go to step 2. Properly connect the ribbon cable 2 Replace the ribbon cable. Does this fix the problem? Problem fixed Go to step 3. 3 Replace the magenta LED printhead. Does this fix the problem? Problem fixed Replace the printhead controller board.
Code: 114.01
Description: Yellow printhead error
Remedy: 1 Is the ribbon cable connecting CN1 on the printhead controller board to the black LED head securely connected? Go to step 2. Properly connect the ribbon cable 2 Replace the ribbon cable. Does this fix the problem? Problem fixed Go to step 3. 3 Replace the yellow LED printhead. Does this fix the problem? Problem fixed Replace the printhead controller board.
Code: 121.01
Description: Thermistor 1 error
Remedy: 1 Is the fuser properly installed? Make sure that it is properly seated. Go to step 2. Reinstall the fuser. 2 Is the fuser cable properly connected to CN19 on the printhead controller board? Go to step 3. Properly connect the connector. 3 Check the fuser cable for continuity. Is there continuity? Problem solved Replace the fuser cable. 4 Replace the printhead controller board. Does this fix the problem? Problem solved Go to step 5. 5 Replace the fuser. Does this fix the problem? Problem solved Contact second level support.
Code: 121.02
Description: Thermistor 2 error
Remedy: 1 Is the fuser properly installed? Make sure that it is properly seated. Go to step 2. Reinstall the fuser. 2 Is the fuser cable properly connected to CN19 on the printhead controller board? Go to step 3. Properly connect the connector. 3 Check the fuser cable for continuity. Is there continuity? Problem solved Replace the fuser cable. 4 Replace the printhead controller board. Does this fix the problem? Problem solved Go to step 5. 5 Replace the fuser. Does this fix the problem? Problem solved Contact second level support.