PrintCopy.info service

Lexmark C920n

Error Codes List page 18

  • Code: 998
  • Description: Tray Elevator Motor Error
  • Remedy: 1 Are the connectors CN4 at the tray elevator motor and connector PJ4 on the finisher control board properly connected? Go to step 2. Properly connect the connectors. 2 Make sure that the finisher set switch is activated. Power the printer off. Measure for approximately +24 V dc (±10%) between pins 1 and 2 of connector CN4 at the tray elevator motor. Power the printer on and observe the voltage meter during the first 12 seconds of power up. Is +24 V dc present while the printer is powering up? Replace the tray elevator motor. Go to step 3. 3 Disconnect CN4 at the tray elevator motor. Disconnect PJ4 on the finisher control board. Measure for continuity between CN4 pin 1 and PJ4 pin 7. Measure for continuity between CN4 pin 2 and PJ4 pin 8. Is there continuity in both locations? Go to step 4. Replace the cable. 4 Measure for +24 V dc (±10%) between pins 1 and 2 on connector PJ6. Is +24 V dc present? Replace the finisher control board. Replace the finisher power supply.
  • Code: 999
  • Description: Stapler Motor Error
  • Remedy: 1 Are staples jammed in the stapler? Go to step 2. Go to step 3. 2 Clear the staple jam and run the staple test in diagnostic mode or run a staple job. Does the problem reoccur? Replace the staple cartridge and to go step 4. Problem solved. 3 Are the connectors CN5 on the stapler and PJ1 on the finisher control board securely connected? Go to step 5. Securely connect the connectors. 4 Did replacement of the stapler cartridge resolve the problem? Problem resolved. Replace the stapler. 5 Make sure the finisher set switch is activated. Measure for 5 V dc between pins 11 and 12 on stapler connector CN5. Is 5 V dc present? Replace the stapler. Replace the finisher control board. 6 Did replacement of the finisher control board correct the problem? Problem solved. Go to step 7. 7 Is there continuity on the stapler to finisher control board cable? Replace the power supply. Replace the cable.
Error Code
Service Mode, Troubleshooting
Parts Catalog
Compatibility
Home
New Register Forgot Password?
Send message to us