Causes: 1. Either Cutter Sensor Signal (P_CUT) or Roll Paper Size Signal (SZDATA0) does not change from H to L within a specified time since the machine has started to feed the roll paper from the specified position. 2. Either Cutter Sensor Signal (P_CUT) or Roll Paper Size Signal (SZDATA0) does not change from L to H within a specified time since the machine has started to rewind the roll paper.
Remedy: Jam 1 Did a jam occur between Cutter Unit and Paper Gate Roller? Yes Remove the paper. Sensors (PH3, PH4, PH5) 2 Check the status of following sensors in the Input / Output Checking Mode. 1. Roll Size Sensor (PH3) (Service Mode No. 1-50) 2. Cutter area Sensor (PH4) (Service Mode No. 1-1A) 3. Paper Entry Sensor (PH5) (Service Mode No. 1-1B) Is the status “H” when each sensor does not detect the paper? And is it “L” when each sensor detects the paper? No 1. Check the wire of sensor of which status is abnormal. 2. If the wire has no problem, replace the abnormal sensor with the new one. Paper Gate Sensor (PH6) 3 Check the status of Paper Gate Sensor Signal (P_GATE). There are 2 ways to check its status. Choose the either way. a) Check the status of Paper Gate Signal (P_GATE) by the Sensor Check Mode in the Factory Adjustment Mode. (Service Mode No. 8-0A) Is the segment concerning Paper Gate Sensor lighting when the sensor does not detect the paper? And is the segment concerning Paper Gate Sensor OFF when the sensor detects the paper? b) Check the voltage at J202-31 on DC Controller PCB (PW9620). Is it “0V” when the Paper Gate Sensor detects the paper? No 1. Check the wire of Paper Gate Sensor. 2. If the wire has no problem, replace the Paper Gate Sensor with the new one. Driving part 4 Select the Function Checking Mode, and try to make the following parts work alone. 1. Paper Gate Clutch (MC3) (Service Mode No. 3-6B) And also, check whether or not the following parts work by just looking while making a print. 2. Main Motor 3. Roll Feed Motor Is there any part that does not work? Yes Replace the defective part with the new one.
Code: J-11
Description: Internal Feeder Area Jam
Causes: 1. Either Paper Entry Sensor Signal (P_ENTR) or Paper Gate Sensor Signal (P_GATE) is L at the time you turn on the machine. 2. The Paper Gate Sensor Signal (P_GATE) does not change from H to L within a specified time since the machine has started feeding the roll paper from the specified position.
Remedy: Jam 1 Did a jam occur at the Internal Feeder Area? Yes Remove the paper. Paper Entry Sensor (PH5) 2 Check the status of Paper Entry Sensor in the Input / Output Checking Mode. (Service Mode No. 1-1B) Is the status “H” when the Paper Entry Sensor does not detect the paper? And is it “L” when the Paper Entry Sensor detects the paper? No 1. Check the wire of Paper Entry Sensor. 2. If the wire has no problem, replace the Paper Entry Sensor with the new one. Paper Gate Sensor (PH6) 3 Check the status of Paper Gate Sensor Signal (P_GATE). There are 2 ways to check its status. Choose the either way. a) Check the status of Paper Gate Signal (P_GATE) by the Sensor Check Mode in the Factory Adjustment Mode. (Service Mode No. 8-0A) Is the segment concerning Paper Gate Sensor lighting when the sensor does not detect the paper? And is the segment concerning Paper Gate Sensor OFF when the sensor detects the paper? b) Check the voltage at J202-31 on DC Controller PCB (PW9620). Is it “0V” when the Paper Gate Sensor detects the paper? No 1. Check the wire of Paper Gate Sensor. 2. If the wire has no problem, replace the Paper Gate Sensor with the new one. Driving part 4 Select the Function Checking Mode, and try to make the following parts work alone. 1. Paper Gate Clutch (MC3) (Service Mode No. 3-6B) And also, check whether or not the following parts work by just looking while making a print. 2. Main Motor 3. Roll Feed Motor Is there any part that does not work? Yes Replace the defective part with the new one.
Code: J-12
Description: Separation Area Jam
Causes: 1. The Paper Separation Sensor Signal (P_SEPR) is L at the time you turn on the machine. 2. The Paper Separation Sensor Signal (P_SEPR) does not change from H to L within a specified time since the machine has restarted feeding the paper from the specified position during printing.
Remedy: Jam 1 Did a jam occur at the Separation Area? Yes Remove the paper. Separation Sensor (PH7) 2 Check the status of Separation Sensor in the Input / Output Checking Mode. (Service Mode No. 1-1C) Is the status “H” when the Separation Sensor does not detect the paper? And is it “L” when the Separation Sensor detects the paper? No 1. Check the wire of Separation Sensor. 2. If the wire has no problem, replace the Separation Sensor with the new one. Tr / Sep Corona 3 Is the Corona Head set? No Set the Corona Head properly. Is the Corona wire broken? Yes Replace the Corona wire. High Voltage Power Supply 4 Is the High Voltage (HV3) applied properly? No Replace HV Power Supply.
Code: J-13
Description: Exit Area Jam (Delay)
Causes: 1. The Paper Exit Sensor Signal (P_EXIT) does not change from H to L within a specified time since the machine has restarted feeding the paper from the paper stop position during printing.
Remedy: Jam 1 Did a jam occur at the Exit Area? Yes Remove the paper. Paper Exit Sensor (PH8) 2 Check the status of Paper Exit Sensor in the Input / Output Checking Mode. (Service Mode No. 1-1D) Is the status “H” when the Paper Exit Sensor does not detect the paper? And is it “L” when the Paper Exit Sensor detects the paper? No 1. Check the wire of Paper Exit Sensor. 2. If the wire has no problem, replace the Paper Exit Sensor with the new one.
Code: J-14
Description: Exit Area Jam (Stay)
Causes: 1. The Paper Exit Sensor Signal (P_EXIT) is L at the time you turn on the machine. 2. The Paper Exit Sensor Signal (P_EXIT) once changes from H to L during printing. But after that it does not change from L to H within a specified time since the Paper Gate Sensor Signal (P_GATE) has changed from L to H.
Remedy: Jam 1 Did a jam occur between Separation Area and Exit Area? Yes Remove the paper. Paper Exit Sensor (PH8) 2 Check the status of Paper Exit Sensor in the Input / Output Checking Mode. (Service Mode No. 1-1D) Is the status “H” when the Paper Exit Sensor does not detect the paper? And is it “L” when the Paper Exit Sensor detects the paper? No 1. Check the wire of Paper Exit Sensor. 2. If the wire has no problem, replace the Paper Exit Sensor with the new one.
Code: J-21
Description: Optional Device Delay Jam (ex. Stacker)
Causes: After the Paper reached to the Exit Sensor, when "paper existence signal" is not received from Optional Device within the specified time.
Remedy: Jam 1 Did a jam occur between Optional Device and Exit Area? Yes 1. Remove the paper. 2. Adjust the height of the Optional Device. Transmission PCB (PW5490) Reception PCB (PW5491) 2 Try to replace each Transmission PCB and Reception PCB. Can you fix the problem? Yes OK No Replace the DC Controller PCB with the new one.