Remedy: Call agent: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. Service engineer: • Replace the Primer Assembly. See Primer assembly.
Code: 46:10
Description: Primer fault
Causes: Primer fault.
Remedy: Call agent: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. Service engineer: • Replace the Primer Assembly. See Primer assembly.
Code: 46:13
Description: Primer test distance failed
Causes: Primer encoder is damaged. Primer cable is damaged. Interconnect PCA is damaged (very low probability). PrintMech PCA is damaged (very low probability).
Remedy: Call agent: • Restart the printer. Service engineer: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Check that Primer cable is not damaged and correctly connected to the Interconnect PCA. 3. Replace the Primer Assembly. See Primer assembly. 4. Replace the PrintMech PCA. See PrintMech PCA. 5. Replace the Interconnect PCA. See Interconnect PCA.
Code: 50.1:10
Description: OMAS: error with the media advance sensor component or with the cable between sensor and controller
Causes: OMAS communication failure.
Remedy: Call agent: • Restart the printer. Service engineer: 1. Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module. 2. Replace the OMAS Module. See OMAS. 3. Replace the OMAS controller PCA. See OMAS controller PCA.
Code: 50.2:10
Description: OMAS board: Error with the media advance sensor controller board
Causes: OMAS disconneceted. OMAS Controller Card damaged.
Remedy: Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: 1. Check that OMAS sensor is connected to OMAS Controller Card. 2. Replace the OMAS Controller Card.
Code: 50.3:11
Description: Main PCA to OMAS Controller cable does not seem to be connected
Causes: The cable from Main PCA to OMAS controller has a problem.
Remedy: Service engineer: • Restart the printer. Service engineer: 1. Check that the Main PCA to OMAS Controller cable is not damaged. 2. Check that the Main PCA to OMAS Controller cable is correctly connected to the Main PCA and the OMAS Controller Card.