Description: Scanner ErrorThe flatbed or ADF scanner is failing to initialize for the following reasons: • 30.0013 = Scanner failed to find home • 30.0016 = Scan sensor communication error • 30.0017 = Scan motor exceeded max position error • 30.0023 = ADF scanner calibration error
Remedy: action1. Verify that the product has the most recent firmware from hp.com.2. Verify that the (flat flexible cables (FFC’s) are seated correctly on the formatter board.3. If the error persists, replace the Integrated Scanner Assembly: Integrated Scanner Assembly (3:1) G3Q57–60113 Integrated Scanner Assembly (4:1) G3Q59–601014. If the error persists, escalate to Level 3 so that Technical Marketing has visibility to the problem.
Code: 49
Description: The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.
Remedy: action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, disconnect any network or USB cables and power cycle. If the product returns to Ready, check the FW version and update if a newer version is available.4. If the error persists, print a Service Page from the Reports menu. Also, print an Error Report from the 2ndary Service Menu. On the Service Page, look at the xxxx portion of the 49.xxxx errors listed: • If the numbers are all or mostly different, then power quality is a possible problem; try a different wall socket. • If the xxxx portion of 49.xxxx contain repeats of the same numbers or groups of numbers, then check the 2ndary Service Error Report printed earlier for indications of a failure in a particular area. The report may indicate whether the error is caused by a network problem or a problem with the job. 5. If the error persists, replace the product. NOTE: If the 49 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment. 6. If the error persists after product replacement, escalate to Level 3 so that Technical Marketing has visibility to the problem.
Code: 50.XX
Description: Fuser Error. The product has experienced an internal fuser hardware error: • 50.00 = Generic Fuser error • 50.10 = Low Fuser temperature error • 50.11 = High sub thermistor area 3 fuser error • 50.12 = Low sub thermistor area 3 fuser error • 50.20 = Slow fuser error • 50.30 = High fuser temperature error • 50.40 = Fuser drive circuit error • 50.70 = Fuser open error • 50.80 = Low sub thermistor fuser error • 50.90 = High sub thermistor fuser error
Remedy: 1. Reset the product: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the product. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Fusing Assembly: Fixing (fuser) assembly (110-127V)) RM2-0805-000CN Fixing (fuser) assembly (220-240V) RM2–0806–000CN4. If the error persists, replace the product.
Code: 51.XX
Description: Laser Error. An error with the laser/scanner assembly has occurred in the product. • 51.00 = Laser error • 51.20 = Black laser scanner error • 51.30 = Laser error
Remedy: 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.
Code: 55.XXXX
Description: The product has experienced an error with one of the internal sensors. • 55.0 = DC controller communication error • 55.0601 = DC controller NVRAM data error • 55.0602 = DC controller NVRAM access error • 55.1 = DC controller memory error • 55.3 = Engine communication error
Remedy: 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector: a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the Engine Control PCB Assembly (HP Part #: RM2–8334–000CN).4. If the error persists, replace the product.
Code: 57
Description: Fan Error. The product has experienced an error with its internal fan. • 57.01 = Fan 1 error
Remedy: 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the internal cooling fan (HP Part #: RK2–1378–000CN).4. If the error persists, replace the product.