Description: You have configured Tray 1 for a different size of paper than the print job requires. NOTE: This error can be caused by a multi feed problem. Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller).
Remedy: Reload the tray with the correct paper size. If another tray contains the correct size, the product prompts you to press the OK button to use another tray.
Code: 41.3
Display: 41.3 UNEXPECTED SIZE IN TRAY <X>
Description: You have configured the tray for a different size of paper than the print job requires. NOTE: This error can be caused by a multi feed problem. Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller).
Remedy: 1. Reload the tray with the correct paper size. 2. Make sure the paper size that is specified in the software program, the printer driver, and the control panel are all the same. 3. Press the OK button and scroll to the TRAY <X> SIZE = <Size> option. Reconfigure the size in a tray to match the size required for the print job. 4. If the error does not clear, turn the product off and then on. 5. If the message persists, contact an HPauthorized service or support provider.
Code: 41.X
Display: 41.X ERROR
Description: A temporary printing error occurred.
Remedy: 1. Press the OK button to see if the page will print. If necessary, turn the product off and then on. 2. Verify that the correct size paper is loaded in the input tray. 3. Verify that the loaded paper meets HP specifications. If the paper sticks together, the paper defect sensors will detect a sheet of paper longer than what is expected in the product. 4. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match.
Code: 49.XXXX
Display: 49.XXXX ERROR
Description: A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. Sometimes electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.
Remedy: 1. Turn off the product, and then turn it on. 2. Press the stop button to clear the print job from the product memory. 3. Turn off the product, and then turn it on. 4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message displays only with a certain program or print job, contact the software vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect the cables to the product that connect it to the network or computer. 6. Turn off the product. 7. Remove all EIO devices from the product. 8. Turn on the product. 9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device. 10. Replace an EIO device if you determine that it causes the error.
Code: 50.X
Display: 50.X FUSER ERROR
Description: A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature of thermistor (TH1) • 50.2: Fuser warm-up service • 50.3: High fuser temperature of thermistor (TH1) • 50.4: Faulty fuser (drive circuit failure) • 50.8: Lower fuser temperature of thermistor (TH2) • 50.9: High fuser temperature of thermistor (TH2)
Remedy: 1. Power cycle the product to determine if the error is persistent. 2. Verify that the correct fuser model is installed in the product. 3. Verify that the correct voltage fuser is installed in the product. 4. 50.2 errors: Make sure that the connectors J8002 and J1505 are fully seated on the ECU, and connector J18 is fully seated on the fuser. 5. 50.1, 50.3, 50.8, and 50.9 errors: Make sure that the connectors J18 and J1608 are fully seated on the ECU. 6. 50.8 errors: Remove the fuser and make sure that there is no residual media or toner has built up on the fuser. 7. 50.4 errors: Make sure that the power to the product meets the specifications for the product. NOTE: If the power supplied to the product is outside the specifications, the fuser temperature control circuit will not properly work, causing a fuser malfunction. Make sure that the connector J1002 and J1505 are fully seated on the ECU. If the error persists, replace the ECU. 8. If the error persists, replace the fuser.
Code: 51.XY
Display: 51.XY ERROR
Description: A laser/scanner error has occurred.
Remedy: 1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear the motor rotate. 2. If you cannot hear the motor rotate, verify that connector J1702 and connector J1505 are fully seated on the DC controller PCA (ECU). 3. Verify that the connector J100 on the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly.