Description: A temporary printing error occurred. • 59.30 = fuser motor start up error (M8002) • 59.40 = fuser motor rotation error (M8002) • 59.50 = main motor start up error (M8001) • 59.60 = main motor rotation error (M8001)
Remedy: 59.30 and 59.40 errors 1. Turn the product off and then on. 2. Make sure that connectors J8002 and J1504 are fully seated on the ECU. 3. Use the COMPONENT TEST (in the DIAGNOSTICS menu) to test the fuser motor functionality. If necessary, replace the motor (M8002). 59.50 and 59.60 errors 1. Make sure that connector J1503 is fully seated on the ECU. 2. Use the COMPONENT TEST (in the DIAGNOSTICS menu) to test the main motor functionality. If necessary, replace the motor (M8001).
Code: 68.X
Display: 68.X PERMANENT STORAGE FULL
Description: The permanent storage is full. Some settings might have been reset to the factory defaults.
Remedy: 1. If the error does not clear, turn the product off and then on. 2. Print a configuration page and check the product settings to determine which values have changed. 3. To clean up permanent storage, turn the product off, and then press and hold the Menu button while turning the product on. 4. If the message persists, contact an HPauthorized service or support provider.
Code: 68.X
Display: 68.X PERMANENT STORAGE WRITE FAIL
Description: The storage device is failing to write. Printing can continue, but there might be some unexpected behaviors because an error occurred in permanent storage.
Remedy: Press the OK button to continue. If the error does not clear, turn the product off and then on.
Code: 68.X
Display: 68.X STORAGE ERROR SETTINGS CHANGED
Description: An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.
Remedy: Press the OK button to resume printing. Print a configuration page, a menu map, and check the product settings to determine which values have changed. If the error does not clear, turn the product off and then on.
Code: 69.X
Display: 69.X ERROR
Description: Duplexer mechanism has failed.
Remedy: Turn the product off and then on.
Code: 79.XXXX
Display: 79.XXXX ERROR
Description: The product detected a critical hardware error.
Remedy: 1. Press the stop button to clear the print job from the product memory. Turn the product off and then on. 2. Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message displays only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps. 1. Turn the product off. 2. Disconnect all cables to the product that connect it to the network or computer. 3. Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM. 4. Remove the EIO device from the product. 5. Turn the product on. If the error no longer exists, follow these steps. 1. Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device. 2. Replace the DIMM or EIO device that you determine caused the error. 3. Reconnect all cables that connect the product to the network or computer.