Description: The product did not detect paper in Tray 1 or Tray 2. PS916 detects paper in Tray 1. PS914 detects paper in Tray 2
Remedy: 1. Make sure that paper is loaded in the tray. 2. Make sure that the photosensor flags are not hindered. 3. Make sure that connectors J205 (for Tray 1) and J204 (for Tray 2) on the engine controller PCA are seated.
Code: 10.X
Display: 10.X Supply memory error
Description: The product has experienced a print cartridge error. The two cartridge memory contacts on the right-rear side of the print cartridge contact the reader contacts on the product.
Remedy: 1. Make sure that a genuine HP print cartridge is installed. 2. When installing the print cartridge, make sure that the memory contacts on the print cartridge and reader contacts on the product make a solid connection. 3. Verify that connector J581 on the engine controller PCA is seated. 4. Replace the print cartridge.
Code: 13.XX
Display: 13.XX Jam in <location>
Description: The product has detected a jam.
Remedy: Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.
Code: 21.X
Display: 21.X Print failure
Description: The product cannot process the page.
Remedy: Press OK to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job.
Code: 41.2
Display: 41.2 Engine error
Description: The product experienced an internal error.
Remedy: Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 41.3
Display: 41.3 Unexpected size in tray x
Description: The product has detected print media in the tray that does not
Remedy: Load the correct media into the tray, or configure the tray for the