Description: This is a Preboot menu error. The installed disk is installed in a printer configured for an encrypted hard disk
Remedy: Access the Preboot menu, and then select Lock Disk to lock the disk.
Code: 99.09.62
Display: 99.09.62 Unknown disk
Description: This error indicates that there is an encryption mismatch between the Hard drive and the formatter. This typically happens because an Hard drive was swapped into a device from another device.
Remedy: Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different printer, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk.
Code: 99.09.63
Display: 99.09.63 Incorrect disk
Description: This error indicates that the expected encrypted Hard drive is not present. This is expected behavior when installing a new Hard drive in a device where the previous Hard drive was encrypted.
Remedy: Follow the procedure to load firmware on a new hard disk, and then lock the disk to this printer.
Code: 99.09.64
Display: 99.09.64 Disk Nonfunctiona
Description: A fatal hard disk failure has occurred.
Remedy: 1. Determine if the Hard Disk needs to be replaced.2. Ask if customer is using eMMC as a temporary mass storage solution (eMMC must be present).3. Instruct the customer to enable eMMC from the preboot menus.4. Power down the printer.5. Inform customer that the broken Hard drive must be removed to continue.6. Power printer on, boot is expected to stop at 99.39.67 eMMC Not Bootable.7. Provide Instructions to download firmware (This will automatically download to eMMC).8. During download to eMMC, F/W clear data migration bit.9. Ship new Hard drive. Replace the hard disk.
Code: 99.09.65
Display: 99.09.65 Disk data error
Description: Disk data corruption has occurred.
Remedy: Use the Clean Disk procedure from the Preboot menu, and then resend the RFU.
Code: 99.09.66
Display: 99.09.66 No boot device.
Description: A disk drive is not installed in the printer.
Remedy: 1. Determine the customer's intended boot device (Hard drive or eMMC). 2. Install a compatible hard disk drive or eMMC. 3. If a compatible hard disk or eMMC is installed, reseat the hard disk or eMMC to make sure that it is connected correctly. 4. If the error persists, replace the Hard drive or eMMC. NOTE: Device is unusable until a new boot device is installed.