Display: 13.15.00 - Jam inside front door Remove print cartridge
Description: Media is jammed in the fuser area.
Remedy: Follow the instructions in the onscreen dialog box. If the message persists, check the thermistor delivery sensor (J405) and delivery sensor (SR2) cable connections.
Code: 13.20
Display: 13.20 - Jam inside rear bin Clear jam then open and close front door
Description: Media is jammed in the output bin.
Remedy: Open the rear output bin and gently remove the jammed media. Follow the instructions in the onscreen dialog box.
Code: 13.31.00
Display: 13.31.00 Jam inside front door
Description: Media is jammed in the paper path.
Remedy: Follow the instructions in the onscreen dialog box. If the message persists, check the rear door (face-up bin) sensor cable connection.
Code: 13.67.00
Display: 13.67.00 - Jam inside front door
Description: Media is jammed in the paper path.
Remedy: Follow the instructions in the onscreen dialog box. If the message persists, check the HVPS ribbon-cable connection at J404.
Code: 13.XX.YY
Display: 13.XX.YY - Paper wrapped around fuser
Description: A jam has occurred because paper has wrapped around the fuser.
Remedy: Follow the instructions in the onscreen dialog box.
Code: 13.XX.YY
Display: 13.XX.YY - Remove Tray 2 Clear jam then touch OK
Description: Media is jammed in the duplex area.
Remedy: Follow the instructions in the onscreen dialog box.