Description: The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.
Remedy: 1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error is intermittent, attempt to isolate the issue to something specific in the customers environment. NOTE: If the 79 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment. 4. If the error persists, replace the product. 5. If the error persists after product replacement, escalate to Level 3 so that Technical Marketing has visibility to the problem.
Code: 79.0000
Display: 79.0000
Description: 79 service, firmware exception
Remedy:
Code: 79.0001
Display: 79.0001
Description: 79 service, firmware ASIC fault
Remedy:
Code: 90.1101
Display: 90.1101
Description: The cable from the print engine to the formatter is not connected
Remedy:
Code: 90.1201
Display: 90.1201
Description: The cable from the fax card to the formatter is not connected
Remedy:
Code: 90.1301
Display: 90.1301
Description: The cable from the ADF to the formatter is not connected