Remedy: 1. Press the power button to turn the product off. 2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet. 3. Wait at least 30 seconds, turn the product on, and then wait for the product to initialize. 4. If the error persists, reconnect the J1103 connector on the duplex connector PCA. 5. If the error persists, replace the main fan.
Code: 08
Display: 79 Error
Description: The product has experienced a firmware error
Remedy: 1. Press the power button to turn the product off. 2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet. 3. Wait at least 30 seconds, turn the product on, and then wait for the product to initialize. 4. If the error persists, disconnect and then reconnect the FFCs and the connectors on the formatter PCA. 5. If the issue persists, replace the formatter PCA.
Code: 09
Display: ADF door is open
Description: The document feeder door is open.
Remedy: 1. Close the document feeder door. 2. If the error persists, reconnect the FFC between the document feeder core assembly and the formatter PCA. 3. If the error persists, replace the document feeder core assembly. 4. If the error persists, replace the formatter PCA.
Code: 10
Display: Comm. Error
Description: A fax communication error occurred between the product and the sender or receiver.
Remedy: Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. Try a different phone cord. Set the Fax Speed option to the Slow(V.29) setting or disable the Fast(V.34) setting. Turn off the Error Correction feature to prevent automatic error correction. NOTE: Turning off the Error Correction feature can reduce image quality. Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. If the error persists, replace the fax PCA.
Code: 11
Display: Doc. feeder jam
Description: The product has experienced a document feeder jam.
Remedy: 1. Clear the document feeder jam. 2. If the error persists, and no paper is jammed in the document feeder, check the paper sensor lever on the document feeder core assembly. 3. If the paper sensor lever is broken or missing, replace the document feeder core assembly. 4. If the error persists, reconnect the FFC between the document feeder and the formatter PCA. 5. If the error persists, replace the formatter PCA.
Code: 12
Display: Document feeder door is open.
Canceled fax.
Description: The cover at the top of the document feeder is open, and the product cannot send the fax.