Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge. Memory error (Y = 0) • 10.00.00 (event code) Black print cartridge Memory tag missing (Y = 1) • 10.00.10 (event code) Black print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.00.10
Display: 10.00.00, 10.00.10 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge. Memory error (Y = 0) • 10.00.00 (event code) Black print cartridge Memory tag missing (Y = 1) • 10.00.10 (event code) Black print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.23.5X
Display: 10.23.5X Fuser Kit Reset
Description: • 10.23.50 (event code) The fuser kit life was reset above the order threshold. • 10.23.51 (event code) The fuser kit life was reset above the replace threshold. • 10.23.52 (event code) The fuser kit life was reset above the reset threshold.
Remedy: No action necessary.
Code: 10.23.70
Display: 10.23.70 Printing Past Very Low
Description: The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser yet unless print quality is unacceptable.
Remedy: If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
Code: 10.XX.33
Display: 10.XX.33 Used Supply In Use
Description: The print cartridge is used. • 10.00.33 (event code) Black print cartridge.
Remedy: Using a cartridge that is near its end-of-life can cause this event code.
Code: 10.XX.34
Display: 10.XX.34 Used Supply In Use
Description: The print cartridge is used. • 10.00.34 (event code) Black print cartridge
Remedy: NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.