Description: A printer error has occurred. WX = • 02: Beam detected misprint error • 06: ITB top detection error • 07: Paper transportation error • 08: Optional input source delay • 09: Sub-thermistor abnormally high temperature • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV Y = fuser mode • 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode Z = source tray • 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer
Remedy: 1. To clear message, press the OK button. 2. If the message reappears, turn the product off and then on. 3. If the error persists, replace the DC controller PCA.
Code: 47.FC.YZ
Display: 47.FC.YZ Printer calibration failed
Description: The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event • 47.FC.00 (event code): Color plane registration (CPR) image not found at system initialization • 47.FC.01 (event code): CPR store image failure • 47.FC.02 (event code): CPR image not found • 47.FC.03 (event code): CPR print engine execution failure • 47.FC.10 (event code): Consecutive Dmax Dhalf image not found at system initialization • 47.FC.11 (event code): Consecutive Dmax Dhalf store image failure • 47.FC.12 (event code): Consecutive Dmax Dhalf image not found • 47.FC.13 (event code): Consecutive Dmax Dhalf print engine execution failure • 47.FC.20 (event code): Error diffusion image not found at system initialization • 47.FC.21 (event code): Error diffusion store image failure • 47.FC.22 (event code): Error diffusion image not found • 47.FC.23 (event code): Error diffusion print engine execution failure • 47.FC.30 (event code): Drum speed adjustment Image not found at system initialization • 47.FC.31 (event code): Drum speed adjustment store image failure • 47.FC.32 (event code): Drum speed adjustment image not found • 47.FC.33 (event code): Drum speed adjustment print engine execution failure • 47.FC.40 (event code): Pulse width modulation image not found at system initialization • 47.FC.41 (event code): Pulse width modulation store image failure • 47.FC.42 (event code): Pulse width modulation image not found • 47.FC.43 (event code): Pulse width modulation print engine execution failur
Remedy: 1. Turn the product off and then on. 2. If the error persists, reload the firmware.
Code: 47.WX.YZ
Display: 47.WX.YZ Printer calibration failed
Description: The print quality calibration failed. This message is for development and will not be seen by customers.
Remedy: Turn the product off and then on.
Code: 49.XX.YY
Display: 49.XX.YY Error
Description: A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
Remedy: 1. Turn the product off and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid print driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.
Code: 50.WX.YZ
Display: 50.WX.YZ Fuser error
Description: The product experienced a fuser error. • W = fuser error code • X = fuser mode • 0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or AutoSense • 1: AutoSense (Normal special case distinguished from typed Normal) • 2: Normal, typed (not AutoSense) • 3: Light paper 1, 2, or 3, typed or AutoSense • 4: Heavy paper 1, typed or AutoSense • 5: Heavy paper 2, typed or AutoSense • 6: Heavy paper 3, typed or AutoSense • 7: Glossy paper 1, typed or AutoSense • 8: Glossy paper 2, typed or AutoSense • 9: Glossy paper 3, typed or AutoSense • A: Glossy film, typed or AutoSense • B: Transparency, typed or AutoSense • C: Label • D: Envelope1, Envelope2, or Envelope3 • E: Rough (designated paper 1), typed or AutoSense • F: Reserved for future fuser mode • Y = previous product sleep state • Z = next product sleep state • 0: Printing • 1: Standby level 1 (no temperature control) • 2: Standby level 2 (high temperature control) • 3: Standby level 3 (middle temperature control) • 4: Standby level 4 (low temperature control) • 5: Middle sleep • 6: Deep sleep • F: Off)
Remedy: W = A: High fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector (J1) between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 5. If the error persists, replace the fuser. W = B: High fuser temperature 3: 1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the print driver. Making sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 4. If the error persists, replace the fuser. W = 1, Low fuser error temperature error : 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 4. If the error persists, replace the fuser. W = 2, Fuser warm-up failure: 1. Reconnect the connector (J61) between the fuser and the DC controller PCA. 2. Turn the product off. Remove the fuser, and then reinstall it. 3. Replace the fuser wire harness. 4. If the error persists, replace the fuser. W = 3, High fuser temperature 1: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 4. If the error persists, replace the fuser. W = 4, Fuser power supply driving circuit error: 1. Remove and then reseat the fuser. 2. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 3. If the error persists, replace the fuser. W = 6, Open fuser, breaking of a heater wire: 1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply. W = 7, Fuser pressure-release mechanism failure: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M3) is properly functioning. If it is not, replace the fuser motor (M3). 4. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 5. If the error persists, replace the fuser. W = 8, Low fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector (J1) between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 5. If the error persists, replace the fuser. W = 9, High fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector (J1) between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 5. If the error persists, replace the fuser.
Code: 51.00.YY
Display: 51.00.YY Error
Description: An error with the laser scanner assembly has occurred in the product. • YY = 10: Beam detect error • YY = 19: Laser malfunction • YY = 20: Black laser scanner error
Remedy: 51.00.10: 1. Turn the product off and then on. 2. Check the flat flexible cable (FFC) connection to the laser scanner. 3. Check connector J71 at the DC controller, and check the laser scanner connectors. 4. Replace the laser scanner 51.00.19: 1. Turn the product off and then on. 2. Check the connectors on the laser scanner. 3. Replace the laser scanner. 51.00.20: 1. Perform the laser scanner component tests in the Troubleshooting menu. Verify that you can hear the motor rotate. 2. If you cannot hear the motor rotate, verify that connector J71 is fully seated on the DC controller PCA. 3. Verify that the connector on the laser scanner assembly is securely attached. 4. If the error persists, replace the laser scanner.