Description: A genuine HP toner cartridge has been installed. • 10.00.40 (event code) Black print cartridge
Remedy: No action necessary.
Code: 10.XX.40
Display: 10.XX.40 Unsupported Supply In Use
Description: The indicated toner cartridge is for a different product. • 10.00.41 (event code) Black print cartridge
Remedy: Remove the toner cartridge, and then install the correct cartridge for this product. TIP: See the parts chapter in the product repair manual for the correct cartridge part number.
Code: 10.XX.70
Display: 10.XX.70 Printing Past Very Low
Description: The product indicates when a supply is very low. The actual remaining supply life might vary. You do not need to replace the supply at this time unless print quality is no longer acceptable. • 10.00.70 (event code) Black print cartridge • 10.23.70 (event code) The product indicates when the fuser kit is very low. The actual remaining fuser kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
Remedy: If print quality is no longer acceptable, replace the indicated supply. See the parts chapter in the repair manual for the supply part number.
Code: 10.YY.15
Display: 10.YY.15 Install Supply
Description: The indicated supply has been removed or installed incorrectly. • 10.00.15 (event code) Black print cartridge • 10.23.15 Fuser kit
Remedy: Replace or install the indicated supply. See the parts chapter in the product repair manual for the correct supply or kit part number.
Code: 11.00.YY
Display: 11.00.YY Internal clock error
Description: The product real-time clock has experienced an error. • XX = 01: Clock battery failed • XX = 02: Real-time clock failed
Remedy: Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, replace the formatter.
Code: 13.A3.D3
Display: 13.A3.D3
Description: paper input delay jam 2 (paper did not reach the tray 3 feed sensor in time.)
Remedy: 1. Remove the tray (3 or 4). 2. Remove jammed paper if present. 3. Reinstall the tray (3 or 4). 4. Remove jammed paper if present. Troubleshooting and parts 1. Make sure that the paper guides are snug against the paper stack. 2. Make sure that the paper meets HP specifications. 3. Use the product control panel or the HP Embedded Web Server to make sure that the tray is configured for the media size and type. 4. Paper sensor associated with this message: PS8008. 5. Inspect the separation pad and pick roller. Clean or replace if required. 6. If the pick roller rotates freely (it should not), make sure that the roller is seated properly. If after reseating the roller it still rotates freely, replace the Tray 3 or Tray 4 feeder assembly.