Description: Unable to move Paper Servo or no feedback received.
Causes: Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
Remedy: How to solve. Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to Diagnostic Menu, see Entering the support menus and run Paper Servo diagnostic, see Paper Servo. 4. After running the diagnostic the printer will show one of these system errors: • 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor (CQ890-67036). . Paper Motor • 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. • 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. 5. The call agent should arrange a service engineer visit to replace the right part depending on the system error. Onsite troubleshooting and solution (service engineer) 1. Remove covers and check that all the cables are well connected to the Main PCA, specially the paper motor cable, and none of them are damaged. If any of the cables is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check that there are no debris, media or foreign objects preventing drive shaft movement. IMPORTANT:If any cable is damaged then order a Cable Service Kit: • Cables Sk 2. Run Paper Servo diagnostic, see Paper Servo. After running the diagnostic check for the following system errors: After running the diagnostic the printer will show one of these system errors: • 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor (CQ890-67036). . Paper Motor • 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. • 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. 3. If the 0041-0017 error continues then the Paper/Feed motor should be replaced. See Paper Motor (CQ890-67036). • Paper Motor 4. Replace the Main PCA, see Main PCA (5HB06-67018 & 5HB08-67008). • Main PCA
Code: 0042-0117
Description: Unable to move Carriage Servo or no feedback received.
Remedy: How to solve. Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see Test Carriage. 4. If the carriage it is not held by the service station, move the carriage and check if there is to much friction. CAUTION:Do not damage the encoder strip. 5. The call agent should arrange a service engineer visit to change the carriage motor. Onsite troubleshooting and solution (service engineer) 1. Check that the Carriage Motor belt is not broken or out of place, and the pulley on the SVS side turns freely and horizontal. 2. If the belt and pulley are OK, then the Carriage Motor should be replaced, see Carriage Motor (5HB06-67003). • Carriage Motor 3. If the belt or pulley were damaged, they should be changed. Order the belt service kit, see Removal. • Belt (36)
Code: 0043-0017
Description: Unable to move Pick Servo or no feedback received.
Causes:
Remedy: Onsite troubleshooting and solution (service engineer) 1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit), especially the pick motor cable, and none of them are damaged. If any cable is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check right hand gear train for blockage or damage. IMPORTANT:If any cable is damaged, then order a Cable Service Kit: • Cables Sk 2. Replace the Right Gear Train module.
Code: 0045-0017
Description: Unable to move Rewind Servo or no feedback received.
Causes: Main PCA
Remedy: How to solve. Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle. 3. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below: • Left Roll Support 4. If a different different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer) 1. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. IMPORTANT:If any cable is damaged then order a Cable Service Kit: • Cables Sk 2. Replace the Left Roll Support. See Left Roll Support with Rewinder and Cover (5HB08-67004 & 5HB12-67016). • Left Roll Support 3. Replace the Main PCA, see Main PCA (5HB06-67018 & 5HB08-67008). • Main PCA
Code: 0059-0190
Description: Conflict Conflict found between NVM main and backup
Causes:
Remedy: Onsite troubleshooting and solution (service engineer) 1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a new spare part). 2. To recover, repair using HP genuine new spare parts.
Code: 0059-0191
Description: Default data found in both NVM main and backup
Causes:
Remedy: How to solve. Onsite troubleshooting and solution (service engineer) 1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time. 2. To recover, repair by changing first first one component (use the old component for this printer), then power the printer off and on, and change the other.