Remedy: 1. Check the condition and connections of the Touch Control Panel USB cable, replace if necessary. 2. If the error continues, replace the Touch Control Panel Touch Control Panel
Code: 08:04
Description: Touch Control Panel communication to the product functions at the initialization, but during normal working the communication is lost.
Remedy: 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining the product log and the diagnostics package 2. Turn off the product and turn on again, and check to see if the error remains. 3. Upgrade the firmware For more information, see Appendix B: Emergency firmware upgrade with USB flash drive 4. Replace the HDD, see Hard Disk Drive 5. Escalate the issue.
Code: 08:08
Description: A feature on the Touch Control Panel hangs or will not function (copy,scan etc)
Remedy: 1. Turn off the product and turn on again, and check to see if the error remains. 2. Upgrade the firmware For more information, see Appendix B: Emergency firmware upgrade with USB flash drive 3. Escalate the issue.
Code: 08:11
Description: No communication between the product and the Touch Control Panel
Remedy: 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining the product log and the diagnostics package 2. Check the LED’s on the formatter to see if there is another issue and troubleshoot it more accurately. 3. Turn off the product and turn on again, and check to see if the error remains. 4. Upgrade the firmware 5. Check the condition of the USB cable, check it is not damaged or incorrectly connected. Reconnect USB cable (from Engine PCA to the Interconnect PCA or from Interconnect PCA to the Touch Control Panel 6. Replace the USB cable 7. Replace the Interconnect PCA, see Interconnect PCA. 8. Replace the Engine PCA see EE Box 9. If the error continues, replace the Touch Control Panel Touch Control Panel
Code: 09.01:10
Description: Scanner Motor is failing
Remedy: 1. Perform the Scanner motor diagnostics. 2. Replace the Scanner Motor Scanner Motor Assembly (MFP only)
Code: 09.02:10
Description: CIS A Element is failing
Remedy: Replace CIS A Element CIS Element (MFP only)