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HP Color LaserJet Enterprise CP4025

Error Codes List page 13

  • Code: 60.03
  • Display: 60.03 ERROR
  • Description: Tray 3 is not lifting correctly.
  • Remedy: 1. Reconnect connector J408 on the paper deck controller PCA and the intermediate connector J11. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J15 of the lifter motor. Also check J407 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly.
  • Code: 60.04
  • Display: 60.04 ERROR
  • Description: Tray 4 is not lifting correctly.
  • Remedy: 1. Reconnect connector J406 on the paper deck controller PCA and the intermediate connector J21. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J24 of the lifter motor. Also check J405 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly.
  • Code: 60.05
  • Display: 60.05 ERROR
  • Description: Tray 5 is not lifting correctly.
  • Remedy: 1. Reconnect the connector J403 on the paper deck controller PCA and the intermediate connector J31. 2. Run the sensor test in the sensor monitor mode to verify that the PD cassette media stack surface sensor is functioning properly. If it is not, replace the middle pickup assembly. 3. Reconnect the connector J34 of the lifter motor and the connector. Also check J402 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly.
  • Code: 62
  • Display: 62 NO SYSTEM
  • Description: The product has an internal problem.
  • Remedy: Turn the product off and then on.
  • Code: 68.X
  • Display: 68.X PERMANENT STORAGE FULL
  • Description: The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
    X values • 0 = Internal memory • 1 = Removable disk
  • Remedy: Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
  • Code: 68.X
  • Display: 68.X PERMANENT STORAGE WRITE FAIL
  • Description: The product NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
    X values • 0 = Internal memory • 1 = Removable disk
  • Remedy: Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
Error Code
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