Description: An unauthorized print cartridge has been installed.
Remedy: 1. Press the checkmark button to continue with this print cartridge.
Code: 10.90.XY
Display: 10.90.XY REPLACE <COLOR> CARTRIDGE
Description: A toner replenishment malfunction has occurred.
Remedy: Replace the print cartridge. If replacing the print cartridge does not fix the problem, replace the corresponding image drum.
Code: 10.91.00
Display: 10.91.00 PRINT CARTRIDGE ERROR
Description: There is an error with the black-toner feed motor.
Remedy: The black print cartridge is defective and needs to be replaced. Please record message and contact support. After replacing the defective cartridge turn the power off then on to continue. 1. Reconnect the connectors for the blacktoner feed-motor rotational-count sensor (J2024), intermediate (J1930), and the DC controller PCA (J131). 2. Reconnect the connectors for the color/ black I/F PCA (J2201B), cartridge driver PCA (J403, J404, and J405), and the DC controller PCA (J141). 3. Replace the black-toner feed motor.
Code: 10.91.09
Display: 10.91.09 PRINT CARTRIDGE ERROR
Description: There is an error with the color-toner feed motor.
Remedy: One of the cyan, magenta, or yellow print cartridges is defective and needs to be replaced. Please record the message and contact support. After replacing the defective cartridge, turn the power off then on to continue. 1. Reconnect the connectors for the colortoner feed-motor rotational-count sensor (J2023), intermediate (J1929), and the DC controller PCA (J131). 2. Reconnect the connectors for the yellow/magenta cartridge I/F PCA (J2201A), the cyan/black cartridge I/F PCA (J2201B), the cartridge driver PCA (J402, J403, J406, and J408), and the DC controller PCA (J142). 3. Replace the color-toner feed motor.
Code: 10.XX.YY
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: The product cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge.
Remedy: Reinstall the print cartridge, or install a new print cartridge.
Code: 10.XX.YY
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: The product cannot read or write to at least one image drum. 10.10.00-10.10.03 = Missing e-label on print cartridge 10.10.05-10.10.08 = Missing e-label on image drum 10.00.00-10.00.03 = Defective e-label on print cartridge 10.00.05-10.00.08 = Defective e-label on image drum
Remedy: 1. Open the front door. 2. Replace the specified image drum. 3. Close the front door.