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HP Color LaserJet CP4025

Error Codes List page 1

  • Code: -
  • Display: <COLOR> CARTRIDGE VERY LOW
  • Description: The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
  • Remedy: Order the indicated print cartridge.
  • Code: -
  • Display: CLOSE FRONT DOOR
  • Description: The front door of the product is open.
  • Remedy: 1. Close the door. 2. Run the switch test in the sensor monitor mode to verify that the front-door switch is functioning properly. 3. Reconnect connector J45 on the front door switch and connector J129 on the DC controller PCA. 4. Check the sensor flag on the front-door assembly. If it is damaged, replace the front-door assembly.
  • Code: -
  • Display: CLOSE LOWER RIGHT DOOR
  • Description: 3 x 500 optional paper feeder only The right door on the optional paper feeder is open.
  • Remedy: Close the door. If the message appears when the door is closed: 1. Reconnect connector J19 of the PD right door switch and connector J147 on the controller PCA. 2. Check the right door sensor flag. If it is damaged, replace the right-door assembly.
  • Code: -
  • Display: CLOSE RIGHT DOOR
  • Description: A door on the right side of the product is open.
  • Remedy: 1. Close the door. 2. Run the switch test in the sensor monitor mode to verify that the right-door switch is functioning properly. 3. Reconnect connectors J43 of the rightdoor switch and connector J147 on the DC controller PCA. 4. If the message persists, check the right door sensor flag. If it is damaged, replace the right door.
  • Code: 10.XX.YY
  • Display: 10.XX.YY SUPPLY MEMORY ERROR
  • Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
    XX values • 00 = Memory tag memory error • 10 = Memory tag missing
    YY values • 00 = Black • 01 = Cyan • 02 = Magenta • 03 = Yellow
  • Remedy: Reinstall the print cartridge, or install a new print cartridge.
  • Code: 11.01
  • Display: 11.XX Internal clock error
  • Description: The product real-time clock has experienced an error.
    clock battery failed
  • Remedy: Whenever the product is turned off and then turned on again, set the time and date at the control panel.
  • Code: 11.02
  • Display: 11.XX Internal clock error
  • Description: The product real-time clock has experienced an error.
    real time clock failed
  • Remedy: Whenever the product is turned off and then turned on again, set the time and date at the control panel.
  • Code: 13.XX.YY
  • Display: 13.XX.YY FUSER AREA JAM
  • Description: A jam has occurred in the fuser area.
  • Remedy: CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
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