Description: The print cartridge is not seated properly in the printer
black print cartridge
Remedy: 1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly
Code: 10.92.01
Display: 10.XX.YY CARTRIDGES
Description: The print cartridge is not seated properly in the printer
cyan print cartridge
Remedy: 1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly
Code: 10.92.02
Display: 10.XX.YY CARTRIDGES
Description: The print cartridge is not seated properly in the printer
magenta print cartridge
Remedy: 1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly
Code: 10.92.03
Display: 10.XX.YY CARTRIDGES
Description: The print cartridge is not seated properly in the printer
yellow print cartridge
Remedy: 1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly
Code: 11.X
Display: 11.X INTERNAL CLOCK ERROR
Description: This message is displayed when there is a problem with the real-time clock on the formatter board. XX=01 Dead clock battery XX=02 Dead real-time clock
Remedy: Replace the formatter assembly.
Code: 13.XX.YY
Display: 13.XX.YY EXTERNAL OUTPUT DEVICE PAPER JAM (4700 models)
Description: There is a jam in the stapler/stacker.
Remedy: 1. Press ? for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. For more information about clearing jams,