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HP Color LaserJet CP2025

Error Codes List page 1

  • Code: -
  • Display: <Color> in wrong position
  • Description: A print cartridge is installed in the incorrect slot.
  • Remedy: Ensure that each print cartridge is in the correct slot. From back to front, the print cartridges are installed in this order: yellow, magenta, cyan, black.
  • Code: -
  • Display: Device error
  • Description: An internal error occurred.
  • Remedy: Press OK to resume the job.
  • Code: -
  • Display: Front Door open
  • Description: The product front door is open.
  • Remedy: Close the door.
  • Code: -
  • Display: Fuser Error
  • Description: The product has experienced an error with the fuser.
  • Remedy: Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. Turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
  • Code: 10.XXXX
  • Display: 10.XXXX Supply error
  • Description: The e-label for one of the print cartridges cannot be read or is missing.
    • 10.0000 = black e-label error • 10.0001 = cyan e-label error • 10.0002 = magenta e-label error • 10.0003 = yellow e-label error • 10.1000 = black e-label is missing • 10.1001 = cyan e-label is missing • 10.1002 = magenta e-label is missing • 10.1003 = yellow e-label is missing/?
  • Remedy: Reinstall the print cartridge. Turn the product off, and then on. If the problem is not solved, replace the cartridge.
  • Code: 49
  • Display: 49 Error
  • Description: The product experienced an internal error.
  • Remedy: Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
  • Code: 51.XX
  • Display: 51.XX Error
  • Description: The product has experienced an internal hardware error.
  • Remedy: Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
  • Code: 54.XX
  • Display: 54.XX Error
  • Description: The product has experienced an error with one of the internal sensors.
  • Remedy: Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
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