Description: Finisher error - micro switches - doors There are three switches in the bookletmaker finisher: SW1 (saddle-guide switch also known as the inlet-door switch), SW3 the booklet-ejection-door switch, and MS31 the front-door switch. The stapler/stacker finisher only has one switch, MS31 for the front door of the finisher. All three switches detect if the associated door or guide plate is open or closed. Each of the switches also have a sensor (SW1/PI9, SW3/PI3, and MS31/PI32) that acts as a backup and detects the same information as the switches. The error occurs when all the doors and guides are closed and there is a mismatch in readings between the sensors and the switches. For example, the front finisher door is closed, PI32 senses the door is closed and MS31 senses the door is still open. Associated finisher door and guide switches and sensors are as follows: • Saddle-guide switch SW1 and saddleguide sensor PI9 • Booklet-ejection-door switch SW3 and booklet-ejection-door sensor PI3 • Front-door switch MS31 and front-door sensor PI32
Remedy: Control-panel diagnostics: PI32 (front-door-1 sensor), PI3 (booklet door-1 sensor, also known as booklet-delivery-door sensor), PI9 (front-door-2 sensor, also known as the saddle-guide-door sensor or inlet-door sensor), SW3 (booklet-door 2) 1. Using the control-panel diagnostics, try to isolate which door or guide switch and sensor is causing the error. 2. Make sure that the sensors are securely fastened to the chassis. 3. Check the switches and sensors for damage and clean the sensors by gently blowing clean air into the sensor to remove dust and debris. 4. Check the wiring at the switches and sensors. 5. Check the tabs that activate the switches and sensors on the doors and guides for damage. Make sure that the tabs are aligned with the switches and sensors. Replace the doors and guides as necessary. 6. Verify that the following connectors are fully seated and not damaged: • Stacker controller PCA • J719 (MS31) • J707 (PI32) • Saddle-stitcher controller PCA • J4 (SW1) • J10 (PI9) • J4 (SW3) • J11 (PI3) 7. Only if the error persists and none of the previous steps correct the problem, replace the PCA that is associated with the failed switch/sensor (stacker controller PCA or saddle-stitcher controller PCA).
Code: 66.12.51
Display: 66.12.51
Description: Finisher error- rear-booklet-stapler motor (M6) The booklet-maker stitch staplers do not move to different locations in relation to the paper like the main stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW5) is part of the rear-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW5, the stitch motor (M6) is also part of the overall-stitch stapler unit and replacement requires the replacement of saddle-stapler assembly. Error occurs when the front booklet-makerstapler stitching-home-position sensor (SW5) does not turn on when the stitch motor (rear) (M6) has been driven forward for 0.5 seconds. Also occurs when the front booklet-makerstapler stitching-home-position sensor (SW5) does not turn off when the stitch motor (rear) (M6) has been driven forward for 0.5 seconds.
Remedy: Control-panel diagnostics: none 1. Check the rear-stitch stapler for jammed staples, and then perform the following steps: • Clear jammed staples, and then check the staple unit for damage. Retest the stapler. • If the error continues, check the following items: Make sure that HP-approved staples are used. Replace the staple cartridge with one containing HPapproved staples. If the error continues, replace the saddle-stapler assembly. • If the error persists, but no damage is found, proceed to the next step. 2. If the error persists and no jammed staples are found, perform the following steps: • Verify that connector J8 on the saddle-stitcher controller PCA is fully seated and not damaged. Check the wiring at the rearsaddle- stitch stapler and the saddle-stapler assembly for damage and proper seating. Also inspect the connector that the saddle-stitch-stapler assembly engages inside finisher, for damage and foreign material in the connector as well as for proper seating with the saddle-stitchstapler assembly. • Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher controller PCA.
Code: 66.12.52
Display: 66.12.52
Description: Finisher error - front booklet-stapler motor (M7) The booklet-maker stitch staplers do not move to different locations in relation to the paper like the main stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW7) is part of the front-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW7, the stitch motor (M7) is also part of the overall-stitch stapler unit and replacement requires the replacement of saddle-stapler assembly. Error occurs when the front booklet-maker stapler-stitching home-position sensor (SW7) does not turn ON when the stitch motor (Front)(M7) has been driven forward for 0.5 seconds. Also occurs when the front booklet-maker stapler-stitching home-position sensor (SW7) does not turn off when the stitch motor (front) (M7) has been driven forward for 0.5 seconds.
Remedy: Control-panel diagnostics: none 1. Check the front-stitch stapler for jammed staples, and then perform the following steps: • Clear jammed staples, and then check the staple unit for damage. Retest the stapler. • If the error continues, check the following items: Make sure that HP-approved staples are used. Replace the staple cartridge with one containing HPapproved staples. If the error continues, replace the saddle-stapler assembly. • If the error persists, but no damage is found, proceed to the next step. 2. If the error persists and no jammed staples are found, perform the following steps: • Verify that connector J8 on the saddle-stitcher controller PCA is fully seated and not damaged. Check the wiring at the rearsaddle- stitch stapler and the saddle-stapler assembly for damage and proper seating. Also inspect the connector that the saddle-stitch-stapler assembly engages inside finisher, for damage and foreign material in the connector as well as for proper seating with the saddle-stitchstapler assembly. • Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher controller PCA.
Code: 66.XY.ZZ
Display: 66.XY.ZZ Output device failure
Description: An error occurred in an external paperhandling accessory.
Remedy: 1. Turn the product power off. 2. Check that the accessory is properly seated on and connected to the product, without any gaps between the product and the accessory. If the accessory uses cables, disconnect and reconnect them. 3. Verify that there is no packaging material in or around the output device. 4. Turn the product power on.
Code: 68.X
Display: 68.X Storage error settings changed
Description: At least one of the settings saved in the nonvolatile storage device is invalid and was reset to its factory default. Printing can continue, but there may be some unexpected behavior because an error occurred in permanent storage. • 68.0: The onboard NVRAM failed. • 68.1: The removable disk (flash or hard) failed.
Remedy: Touch OK to clear the message.
Code: 69.X
Display: 69.X Error
Description: A duplex error occurred.
Remedy: Turn the product off and then on. This problem affects printing, but some scan functions might still be available. Touch Hide to remove this message and use other features.