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HP Color LaserJet 4500

Error Codes List page 1

  • Code: 13.0
  • Display: 13.0 Jam
  • Description: Media is jammed in the front part of the printer immediately after it is picked up.
  • Remedy: 1. Check to see if the white plastic tabs (located inside the front of the trays under the separation tabs) have fallen off in Tray 2 or Tray 3. (Note the position of the springs.) 2. Make sure that the correct media is loaded properly in Tray 3, and that it is not overloaded. 3. Make sure that the two shipping locks have been removed from the back of Tray 3. 4. Inspect the pick-up rollers for Tray 2; the flat side of the “D” on the rollers should be parallel to the paper. 5. Make sure that the roller spring underneath the front of Tray 2 is secure.
  • Code: 13.1
  • Display: 13.1 Jam
  • Description: A jam has occurred inside the ITB drawer area. (The ITB drawer is also referred to as the middle front drawer for end users.) The jam might be located in the fuser area or between the transfer area and the fuser.
  • Remedy: 1. Open the ITB drawer and carefully inspect for any media. 2. Be sure to inspect the fusing area. You might need to access the fusing area through the rear door. 3. Remove any jammed media. 4. Make sure that the transfer roller is securely in place.
  • Code: 20
  • Display: 20 INSUFFICIENT MEMORY
  • Description: More data has been received from the computer than fits in the printer’s internal memory.
  • Remedy: 1. To continue printing, press [Go]. Only the amount of data that fits in the printer’s internal memory is printed. 2. To cancel the job, press [Cancel Job]. 3. Add more memory to resolve the problem.
  • Code: 22
  • Display: 22 EIO X BUFFER OVERFLOW
  • Description: The EIO buffer for the EIO card in slot “X” has overflowed during a busy state.
  • Remedy: 1. The current data in the print buffer will be lost. 2. Press [Go] to resume printing and then resend the job.
  • Code: 22
  • Display: 22 PARALLEL I/O BUFFER OVERFLOW
  • Description: 1. The current data in the print buffer will be lost. 2. Press [Go] to resume printing and then resend the job.
  • Remedy: 1. The current data in the print buffer will be lost. 2. Press [Go] to resume printing and then resend the job
  • Code: 40
  • Display: 40 EIO X DATA ERROR -or- 40 EIO BAD TRANSMISSION
  • Description: A connection with the card in the specified slot has been broken.
  • Remedy: 1. Check that all cables are connected to the EIO ports and that the EIO board is seated properly. 2. If possible, print to another network printer to verify the network is working properly. Note All data in the print buffer will be lost.
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