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HP Color LaserJet 3700

Error Codes List page 1

  • Code: 10.32.00
  • Display: 10.32.00 UNAUTHORIZED SUPPLY
  • Description: A new supply has been installed that is not made by HP. This message is displayed until an HP supply is installed or OK is pressed.
  • Remedy: If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies are not covered under HP warranty. To continue printing, press OK. The first pending print job will be cancelled.
  • Code: 10.92.YY
  • Display: 10.92.YY CARTRIDGES NOT ENGAGED
  • Description: The cartridges are not engaged., poor primary transfer bias contacts, defective high-voltage supply, or control signal errors.
    YY Description: 00 - Black print cartridge 01 - Cyan print cartridge 02 - Magenta print cartridge 03 - Yellow print cartridge
  • Remedy: 1. Open and close the front door to fully engage the cartridges. 2. Reseat the print cartridges. 3. Check the printer primary transfer bias contacts to the transfer unit. Clean if dirty. If the contracts cannot be cleaned or they are damaged, replace the transfer unit. 4. Replace the high-voltage power supply PCB. 5. Replace the DC controller PCB.
  • Code: 10.XX.YY
  • Display: 10.XX.YY SUPPLY MEMORY ERROR
  • Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
    XX Description: 00 - Memory error on supply 10 - Missing memory on supply
    YY Description: 00 - Black print cartridge 01 - Cyan print cartridge 02 - Magenta print cartridge 03 - Yellow print cartridge
  • Remedy: 1. Open and close the front door. 2. Ensure the cartridges are fully seated. 3. Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge, otherwise, continue with step 4. 4. Check the memory controller PCB contacts to the memory tag. Clean if dirty. 5. Reseat the memory controller PCB connector J201 and DC controller PCB connector J1025. 6. Defective memory controller PCB, replace the memory controller PCB. 7. Defective DC controller PCB, replace the DC controller PCB
  • Code: 13.90.00
  • Display: 13.90.00 JAM INSIDE FRONT DOOR
  • Description: There is a jam inside the front door caused by incompatible transparencies.
  • Remedy: Press ? for help. CAUTION: Use only transparencies specified for use with HP Color LaserJet printers. Noncompatible transparencies can damage the printer. See the HP LaserJet Printer Family Print Media Specification Guide. 1. Remove all non-compatible transparencies from Tray 1. 2. Load compatible transparencies in Tray 1.
  • Code: 13.XX.YY
  • Display: 13.XX.YY FUSER JAM LOWER REAR DOOR
  • Description: There is a jam inside the lower rear door (rear output bin) behind the fuser.
  • Remedy: If the printer is unable to clear the jam automatically.
  • Code: 13.XX.YY
  • Display: 13.XX.YY JAM INSIDE FRONT DOOR
  • Description: There is a jam inside the front door.
  • Remedy: Press ? for help. Note: If Jam Recovery: OFF some pages will not be reprinted. Re-send the missing pages
Error Code
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