Description: The print cartridges are not engaged correctly.
Black
Remedy: • Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.
Code: 10.92.01
Display: 10.92.YY CARTRIDGES NOT ENGAGED
Description: The print cartridges are not engaged correctly.
Cyan
Remedy: • Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.
Code: 10.92.02
Display: 10.92.YY CARTRIDGES NOT ENGAGED
Description: The print cartridges are not engaged correctly.
Magenta
Remedy: • Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.
Code: 10.92.03
Display: 10.92.YY CARTRIDGES NOT ENGAGED
Description: The print cartridges are not engaged correctly.
Yellow
Remedy: • Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.
Code: 10.94.YY
Display: 10.94.YY REMOVE SHIPPING LOCKS FROM ALL CARTRIDGES
Description: At least one print cartridge has a shipping lock attached.
Remedy: 1. Remove all the print cartridges and check for orange shipping locks at each end of each cartridge. Remove any that remain. 2. Reinstall the print cartridges.
Code: 11.01
Display: 11.XX INTERNAL CLOCK ERROR
Description: The printer's internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on.
Dead clock battery
Remedy: Turn the printer off and then on. If the error persists, replace the formatter.