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HP Color LaserJet 2500

Error Codes List page 1

  • Code: 01
  • Image:
  • Description: Accessory error.
    An error has occurred with either the EIO port or a DIMM slot.
    The Attention light, Ready light, and Go light are blinking. The printer stops printing, and pressing any button has no effect.
  • Remedy: Press and hold (GO) and (CANCEL JOB) simultaneously to see a secondary light pattern.
  • Code: 02
  • Image:
  • Description: Service error.
    The Attention light, Ready light, and Go light are on. The printer stops printing, and pressing any button has no effect. Perform these steps.
  • Remedy: 1 If the printer is connected to a power strip or surge protector, disconnect it and connect the power cable directly to a working wall outlet. 2 Turn the printer off and then back on. If the problem persists, leave the printer off for 15 minutes to reset the printer. 3 If the problem continues, press and hold (GO) and (CANCEL JOB) simultaneously to see a secondary light pattern.
  • Code: 03
  • Image:
  • Description: 20 Insufficient Memory error
    NOTE: This error can occur only with an HP color LaserJet 2500 series printer. The Attention light is on. The printer memory is full or the flat formatter cable is disconnected.
  • Remedy: Ensure that the flat formatter cable is connected. Press (GO) to resume printing. If you lose some data, try to free some printer memory by removing any unnecessary fonts, macros, or any data currently in printer memory. If you continue to lose data, you might need to add more printer memory. For a temporary solution, simplify the image.
  • Code: 04
  • Image:
  • Description: 41.3 Unexpected Size error or 41.x Printer error
    The Ready light is on.
  • Remedy: 1 Load the correct size of media. If the correct size is loaded, press (GO). 2 If printing does not resume, open the top cover, remove the imaging drum, and check for a jam inside the printer. 3 Turn off the printer for approximately 10 seconds, and then turn on the printer to power cycle the printer.
  • Code: 05
  • Image:
  • Description: 40 Bad Transmission error
    The Attention light, Ready light, and Go light are on.
  • Remedy: 1 Press (GO) to try to print a portion of the job. 2 If the printer is connected to the network, make sure that the cable is securely connected between the HP Jetdirect print server card and the network port. 3 If the printer is directly connected to a computer, the cable between the printer and computer has a bad connection or the cable is of poor quality. Disconnect the cable and reconnect it. Make sure that you are using a high-quality USB cable or IEEE-1284-compliant, size-B parallel cable (HP color LaserJet 2500 series printers only). 4 If the error persists, replace the appropriate cable.
  • Code: 06
  • Image:
  • Description: 22 Buffer Overflow error
    The Ready light and Go light are on.
  • Remedy: 1 Press (GO) to try to print a portion of the job. 2 The connection between the printer and the computer might be loose. Turn the printer off and check the cable connection to make sure that it is secure. 3 The cable is malfunctioning. Try using a different, high-quality USB cable or EEE-1284-compliant, size-B parallel cable (HP color LaserJet 2500 series printers only). See chapter 7 for ordering information. 4 If the error persists, reduce the complexity of the print job, and try again to print.
Error Code
Service Mode, Troubleshooting
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