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Epson WorkForce WF-C8690a

Error Codes List page 1

  • Code: 000020
  • Description: CR RELATED FATAL ERROR_1
    CR PID driving time error
  • Causes: The driving time of the motor exceeded the set time.
    • Main board failure
  • Remedy: 1 Check the reproducibility Did the corresponding error occur?
    Y: Replace the main board
    N: Inquire at service support
  • Code: 000021
  • Description: CR RELATED FATAL ERROR_3
    CR PID excess load error
  • Causes: • State in which load of CR motor exceeds expected load
    • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
    • State in which load of motor exceeds expected load, and motor does not rotate at all
    • Paper jam paper remaining
    • Foreign object remaining
    • CR lock lever failure (Maintenance Unit failure)
    • CR main shaft lubrication shortage
    • PG error
    • CR encoder failure
    • CR motor failure
    • Motor driver failure/main board failure
  • Remedy: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
    Y: Go to step 2
    N: Remove the paper jam paper and foreign object
    2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
    Y: Go to step 4
    N: Go to step 3
    3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
    Y: Go to step 4
    N: Check the gear train of the CR lock or Replace the Maintenance Unit
    4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
    Y: Go to step 5
    N: Lubricate the CR main shaft
    5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
    Y: Go to step 6
    N: Adjust the PG
    6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
    Y: Main board (If the trouble is not resolved, inquire at service support)
    N: <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor
  • Code: 000022
  • Description: CR RELATED FATAL ERROR_2
    CR PID excess speed error
  • Causes: State in which driven at unexpected speed (fast) for control.
    • CR timing belt detached or broken
    • Motor failure
    • Main board failure
  • Remedy: 1 Check the CR timing belt Is the timing belt detached or broken?
    Y: Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
    N: Reattach the CR timing belt or Replace the CR timing belt
  • Code: 000023
  • Description: CR RELATED FATAL ERROR_3
    CR PID reverse error
  • Causes: • State in which load of CR motor exceeds expected load
    • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
    • State in which load of motor exceeds expected load, and motor does not rotate at all
    • Paper jam paper remaining
    • Foreign object remaining
    • CR lock lever failure (Maintenance Unit failure)
    • CR main shaft lubrication shortage
    • PG error
    • CR encoder failure
    • CR motor failure
    • Motor driver failure/main board failure
  • Remedy: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
    Y: Go to step 2
    N: Remove the paper jam paper and foreign object
    2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
    Y: Go to step 4
    N: Go to step 3
    3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
    Y: Go to step 4
    N: Check the gear train of the CR lock or Replace the Maintenance Unit
    4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
    Y: Go to step 5
    N: Lubricate the CR main shaft
    5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
    Y: Go to step 6
    N: Adjust the PG
    6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
    Y: Main board (If the trouble is not resolved, inquire at service support)
    N: <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor
  • Code: 000024
  • Description: CR RELATED FATAL ERROR_3
    CR PID lock error
  • Causes: • State in which load of CR motor exceeds expected load
    • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
    • State in which load of motor exceeds expected load, and motor does not rotate at all
    • Paper jam paper remaining
    • Foreign object remaining
    • CR lock lever failure (Maintenance Unit failure)
    • CR main shaft lubrication shortage
    • PG error
    • CR encoder failure
    • CR motor failure
    • Motor driver failure/main board failure
  • Remedy: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
    Y: Go to step 2
    N: Remove the paper jam paper and foreign object
    2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
    Y: Go to step 4
    N: Go to step 3
    3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
    Y: Go to step 4
    N: Check the gear train of the CR lock or Replace the Maintenance Unit
    4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
    Y: Go to step 5
    N: Lubricate the CR main shaft
    5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
    Y: Go to step 6
    N: Adjust the PG
    6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
    Y: Main board (If the trouble is not resolved, inquire at service support)
    N: <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor
  • Code: 000025
  • Description: CR RELATED FATAL ERROR_4
    CR PID underspeed error
  • Causes: When lower than the expected speed is detected
    • Paper jam paper remaining
    • Foreign object remaining
  • Remedy: 1 Check for paper jam paper remaining There is no paper jam paper in the CR scanning section.
    Y: Go to step 2
    N: Remove the paper jam paper
    2 Check for foreign object There is no foreign object in the CR scanning section.
    Y: Inquire at service support
    N: Remover the foreign object
Error Code
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