Description: Maintenance Cartridge error Maintenance Cartridge cannot be recognized Delete all print jobs remaining in the operating system's print queue. Install the Maintenance Cartridge correctly.
Causes: The Maintenance Cartridge is not recognized.
Remedy: 1. Replace the Maintenance Cartridge with a new one. 2. Reconnect the FFC that connects the Maintenance Cartridge Cover and the Main Board. 3. Replace the Maintenance Cartridge Cover with a new one.
Code: W-2404
Description: Maintenance Cartridge Insufficient ink remaining amount error Insufficient free space in the Maintenance Cartridge. Delete all print jobs remaining in the operating system's print queue. Replace the Maintenance Cartridge, and then perform head cleaning or initial charge.
Causes: There is not enough room available in the Maintenance Cartridge
Remedy: Replace the Maintenance Cartridge with a new one.
Code: W-5102
Description: Communication error (Incorrect QName) (Windows only) Communication error The incorrect product may be selected. Delete all print jobs remaining in the operating system's print queue. Do one of the following. - The product is connected to “XXXX”. Print using this product. - Connect the product to the computer and turn the power on. If you turn the power off during printing, cancel the print job.
Causes: • A printer not connected is selected in the printer driver settings. • The Printer and the PC cannot communicate.
Remedy: • Select an available printer correctly in the printer driver settings. • Connect the USB cable that connects the printer and the PC again.
Code: W-5103
Description: Incorrect Device ID (Windows only) The different product is selected. Delete all print jobs remaining in the operating system's print queue. A product selected in the driver is different from a product to print. Check the driver settings and the product.
Causes: No communication between the Printer and the PC.
Remedy: • Re-install the Printer Driver. • Select an available printer correctly in the printer driver settings.
Code: W-5104
Description: Offline (Windows only) Not ready You cannot print offline. Connect the product to computer and turn the power on. Click [Online] to print when displayed, or click [Print Queue] and change to Online settings.
Causes: Printer is offline.
Remedy: Connect the USB cable that connects the printer and the PC again.
Code: W-5105
Description: Pause (Windows only) Paused You cannot print when it is in pause. Click [Resume] to print when displayed, or click [Print Queue] and deselect “Pause Printing” in the “Printer” menu.
Causes: Printer is in the pause mode.
Remedy: If the resume printing message is displayed in the printer window, click it to resume printing. If not, click Print Queue and cancel the pause state manually.