Description: Paper detection failure (at the right edge of the paper) (support number: 1322)
Causes: The multi sensor detected that the paper edge at home position side was off 5mm during paper feeding.* *Loading the paper being off the reference position may also cause this error.
Remedy: 1 Lift the lever up to release the error. Check the right edge position, and reload or replace the paper.
Code: 002221 2018
Description: Paper detection failure (at the left edge of the paper) (support number: 1322)
Causes: The multi sensor failed to detect the away side paper edge during paper feeding.* *Feeding clear films may cause this error.
Remedy: 1 Change [Detect paper width] in printer menu to “Disable”.
Causes: The paper width was changed +/-10mm or more at the home position side paper edge or away side paper edge during printing with border.* *The assumed situation is the folded paper during paper feeding.
Remedy: 1 Lift the lever up to remove the error, then reload or replace the paper
Code: 003130 201D
Description: Paper edge detection error during printing - roll paper (support number: 1300)
Causes: The paper width was changed +/-10mm or more at the home position side paper edge or away side paper edge during printing with border.* *The assumed situation is the folded paper during paper feeding.
Remedy: 1 Lift the lever up to remove the error, then reload or replace the paper.
Code: 004040 2019
Description: Cut failure (support number: 4920) Memo: Job will be canceled when the error is removed.
Causes: This error occurs in the following conditions. •Neither the number of cutter motor rotations nor rotation speed satisfy the specified rotation number and rotation speed during cutting. •The edge detection position is off +/-5mm or more from the reference position in edge detection after cutting.
Remedy: 1 •The cut paper is remaining on the ejection guide. => Remove the remaining paper. •The foreign substance around the ejection guide hits the cutter blade. => Remove the foreign substance. •The media is not used in the recommended use environment. => Use the media in the recommended environment..* •The paper in use does not support [Automatic cut]. => Select [User cut] for roll paper cut setting and cut the roll paper with scissors. •Replace the cutter blade, in the case other than above. *See the user manual for recommended use environment.
Code: 100x
Description: Low ink in the ink tank (support number: 1500, alarm code: -)
Causes: The ink level detection pin in the ink tank is detected as inactive.
Remedy: Prepare for ink tank replacement. Ink colors are identified with the last number of detail codes. (Detail of the last numbers)