Description: Paper detection failure (at the right edge of the paper) (support number: 1322)
Causes: The multi sensor detected that the paper edge at home position side was off 5mm during paper feeding.* *Loading the paper being off the reference position may also cause this error.
Remedy: 1 Lift the lever up to release the error. Check the right edge position, and reload or replace the paper.
Code: 002221 2018
Description: Paper detection failure (at the left edge of the paper) (support number: 1322)
Causes: The multi sensor failed to detect the away side paper edge during paper feeding.* *Feeding clear films may cause this error.
Remedy: 1 Change [Detect paper width] in printer menu to “Disable”.
Causes: The paper width was changed +/-10mm or more at the home position side paper edge or away side paper edge during printing with border.* *The assumed situation is the folded paper during paper feeding.
Remedy: 1 Lift the lever up to remove the error, then reload or replace the paper
Code: 003130 201D
Description: Paper edge detection error during printing - roll paper (support number: 1300)
Causes: The paper width was changed +/-10mm or more at the home position side paper edge or away side paper edge during printing with border.* *The assumed situation is the folded paper during paper feeding.
Remedy: 1 Lift the lever up to remove the error, then reload or replace the paper.
Code: 004040 2019
Description: Cut failure (support number: 4920) Memo: Job will be canceled when the error is removed.
Causes: This error occurs in the following conditions. • Neither the number of cutter motor rotations nor rotation speed satisfy the specified rotation number and rotation speed during cutting. • The edge detection position is off +/-5mm or more from the reference position in edge detection after cutting.
Remedy: 1 • The cut paper is remaining on the ejection guide. => Remove the remaining paper. • The foreign substance around the ejection guide hits the cutter blade. => Remove the foreign substance. • The media is not used in the recommended use environment. => Use the media in the recommended environment..* • The paper in use does not support [Automatic cut]. => Select [User cut] for roll paper cut setting and cut the roll paper with scissors. • Replace the cutter blade, in the case other than above. *See the user manual for recommended use environment.
Code: 100x
Description: Low ink in the ink tank (support number: 1500, alarm code: -) Ink colors are identified with the last number of detail codes.
Causes: The ink level detection pin in the ink tank is detected as inactive.