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Brother MFC-J5920DW

Error Codes List page 1

  • Code: 0D
  • Display: Paper Jam
  • Description: Paper jam during duplex-printing The recording papers are fed in reverse on the platen when switchback drive is started, triggering switchback sensor as paper feeding condition.
  • Remedy: - Remove the jammed paper. - Check whether the recording paper being used is within the specification. - Check that recording paper are not curled, wrinkled or wet. - Check that recording paper is loaded correctly in the paper tray.
    1 Foreign materials in the duplex print paper path Remove foreign materials. 2 Outer paper guide not mounted in place Set the outer paper guide into place. 3 Switchback actuator caught on the surrounding parts Set the switchback frame ASSY into place. 4 Sensor relay PCB defective Replace the sensor relay PCB ASSY. 5 Main PCB defective Replace the main PCB ASSY.
  • Code: 0E
  • Display: Paper Jam
  • Description: Defective during duplex-printing Switchback sensor detects paper feed condition at out of specified timing during switchback.
  • Remedy: - Check whether the recording paper being used is within the specification.
    1 Switchback actuator caught on the surrounding parts Set the switchback frame ASSY into place. 2 Registration actuator caught on the surrounding parts Set the registration actuator into place. 3 Registration sensor defective Replace the registration sensor PCB ASSY. 4 Sensor relay PCB defective Replace the sensor relay PCB ASSY. 5 Main PCB defective Replace the main PCB ASSY.
  • Code: 13
  • Display: Paper Jam
  • Description: Defective during duplex-printing Registration sensor detects paper feed condition at out of specified timing during switchback.
  • Remedy: - Check whether the recording paper being used is within the specification.
    1 Registration actuator caught on the surrounding parts Set the registration actuator into place. 2 Registration sensor defective Replace the registration sensor PCB ASSY. 3 Switchback actuator caught on the surrounding parts Set the switchback frame ASSY into place. 4 Drive frame ASSY defective Replace the maintenance unit ASSY. 5 Sensor relay PCB defective Replace the sensor relay PCB ASSY. 6 Main PCB defective Replace the main PCB ASSY.
  • Code: 15
  • Display: Paper Jam
  • Description: Eject jam during printing Recording paper is not able to be ejected since it is longer than 840 mm when ejecting the paper after occurrence of the error 17.
  • Remedy: - Remove the jammed paper. - Check whether the recording paper being used is within the specification.
    1 Foreign materials in the recording paper path Remove foreign materials. 2 Main PCB defective Replace the main PCB ASSY.
  • Code: 17
  • Display: Wrong Paper
  • Description: Recording paper size error (duplex-printing/duplex-copying) - Paper width is wider than 301.5 mm (detection by paper width sensor.) - Paper width is narrower than 95.5 mm (detection by paper width sensor.) - Paper length is longer than 245.9 mm (detection by registration sensor.) - Paper length is shorter than 143.5 mm (detection by registration sensor.)
  • Remedy: - Check whether the recording paper being used is within the specification. - Check that dark recording paper is not used.
    1 CR encoder strip stained Clean the CR encoder strip. 2 Registration actuator caught on the surrounding parts Set the registration actuator into place. 3 PF encoder disk stained Clean the PF encoder disk and flushing guide 4 CR encoder strip defective Replace the CR encoder strip. 5 PF encoder disk defective Replace the PF encoder disk. 6 Registration sensor defective Replace the registration sensor PCB ASSY. 7 Switchback actuator caught on the surrounding parts Set the switchback frame ASSY into place. 8 Paper width sensor defective Replace the carriage PCB ASSY. 9 Paper feed motor defective Replace the paper feed motor. 10 Main PCB defective Replace the main PCB ASSY.
  • Code: 18
  • Display: Paper Jam
  • Description: Paper jam during duplex-printing Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed (recording paper was pulled out, or very likely to have been pulled out.)
  • Remedy: - Remove the jammed paper. - Check whether the recording paper being used is within the specification. - Check that recording paper are not curled, wrinkled or wet.
    1 Foreign materials in the duplex print paper path Remove foreign materials. 2 Registration actuator caught on the surrounding parts Set the registration actuator into place. 3 Registration sensor defective Replace the registration sensor PCB ASSY. 4 Inner chute ASSY defective Replace the inner chute ASSY. 5 Drive frame ASSY defective Replace the maintenance unit ASSY. 6 Main PCB defective Replace the main PCB ASSY.
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