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Brother DCP-T500W

Error Codes List page 3

  • Code: 2C
  • Display: No Ink Cartridge
  • Description: No cyan Ink cartridge loaded. Detected by the Ink cartridge detection sensor.
  • Remedy: <User Check> - Check if an incompatible Ink cartridge is loaded. - Reload the Ink cartridge. - Replace the Ink cartridge.
    1 Ink cartridge detection sensor defective Replace the Ink refill ASSY. 2 Main PCB defective Replace the Main PCB ASSY.
  • Code: 2D
  • Display: No Ink Cartridge
  • Description: No magenta Ink cartridge loaded. Detected by the Ink cartridge detection sensor.
  • Remedy: <User Check> - Check if an incompatible Ink cartridge is loaded. - Reload the Ink cartridge. - Replace the Ink cartridge.
    1 Ink cartridge detection sensor defective Replace the Ink refill ASSY. 2 Main PCB defective Replace the Main PCB ASSY.
  • Code: 2E
  • Display: Unable to print 2E
  • Description: Unable to communicate with the Ink cartridge IC chip. (On the main unit side)
  • Remedy: 1 Main PCB defective Replace the Main PCB ASSY.
  • Code: 2F
  • Display: Close Ink Cover
  • Description: The Ink cartridge cover sensor detected an opened cover.
  • Remedy: <User Check> - Close the Ink cartridge cover.
    1 Ink cartridge cover sensor harness connection failure Reconnect the Ink cartridge cover sensor harness. 2 Damaged Ink cartridge cover Replace the Ink cartridge cover. 3 Ink cartridge cover sensor defective Replace the Ink cartridge cover sensor ASSY. 4 Main PCB defective Replace the Main PCB ASSY.
  • Code: 30
  • Display: Unable to print 30
  • Description: The Head/carriage unit does not move. Detected by the CR encoder sensor.
  • Remedy: <User Check> - Remove the jammed recording paper from the engine part.
    1 Foreign materials inside the engine Remove foreign materials. 2 CR encoder strip stained Clean the CR encoder strip. 3 CR encoder strip out of place Reattach the CR encoder strip. 4 CR timing belt out of place Reattach the CR timing belt. 5 Ink tube not properly attached Reattach the Ink tube. 6 Head cover not properly attached Reattach the Head cover. 7 Carriage motor harness connection failure Reconnect the Carriage motor harness. 8 Carriage flat cable connection failure Reconnect the Carriage flat cable. 9 Maintenance unit not properly attached Reattach the Maintenance unit. 10 CR encoder strip defective Replace the CR encoder strip. 11 CR timing belt defective Replace the CR timing belt. 12 Carriage motor defective Replace the Carriage motor ASSY. 13 Carriage PCB defective Replace the Carriage PCB ASSY. 14 Main PCB defective Replace the Main PCB ASSY.
  • Code: 31
  • Display: Paper Jam
  • Description: The Head/carriage unit cannot return to its home position. Detected by the CR encoder sensor.
  • Remedy: <User Check> - Release the release lever at the back of the Paper tray and remove the jammed recording paper from the engine part.
    1 Foreign materials inside the engine Remove foreign materials. 2 CR encoder strip stained Clean the CR encoder strip. 3 Ink supply tubes not properly attached Reattach the Ink supply tubes. 4 CR guide rail not properly attached Reattach the CR guide rail. 5 Maintenance unit not properly attached Reattach the Maintenance unit. 6 CR encoder strip defective Replace the CR encoder strip. 7 CR encoder sensor defective Replace the Carriage PCB ASSY. 8 Maintenance unit defective Replace the Maintenance unit. 9 Main PCB defective Replace the Main PCB ASSY.
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