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Brother DCP-J752DW

Error Codes List page 1

  • Code: 0E
  • Display: Paper Jam
  • Description: Problem during duplex-printing. During switchback, the registration sensor has gone to a paper-feeding state or a no-paper state in an unspecified timing.
  • Remedy: <User Check> - Remove the jammed recording paper. - Check if the recording paper used is according to specifications. - Check if the recording paper is not curled, wrinkled or wet.
    1 Foreign materials in the duplex print paper path Remove foreign materials.
    2 Registration actuator caught in the surrounding parts Reattach the registration actuator.
    3 Registration sensor defective Replace the registration sensor PCB ASSY.
    4 Main PCB defective Replace the main PCB ASSY.
  • Code: 17
  • Display: Wrong Paper
  • Description: Recording paper size error (duplex-printing/duplex-copying)
  • Remedy: <User Check> - Check if the recording paper used is according to specifications. - Check if dark recording paper is not used.
    1 CR encoder strip stained Clean the CR encoder strip.
    2 PF encoder disk stained Clean the PF encoder disk.
    3 Registration actuator caught in the surrounding parts Reattach the registration actuator.
    4 CR encoder strip defective Replace the CR encoder strip.
    5 PF encoder disk defective Replace the PF encoder disk.
    6 Registration sensor defective Replace the registration sensor PCB ASSY.
    7 Paper width sensor defective Replace the carriage PCB ASSY.
    8 Main PCB defective Replace the main PCB ASSY.
  • Code: 18
  • Display: Paper Jam
  • Description: Paper jam during duplex-printing. The registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.
  • Remedy: <User Check> - Remove the jammed recording paper. - Check if the recording paper used is according to specifications. - Check if the recording paper is not curled, wrinkled or wet.
    1 Foreign materials in the duplex print paper path Remove foreign materials.
    2 Registration actuator caught in the surrounding parts Reattach the registration actuator.
    3 Registration sensor defective Replace the registration sensor PCB ASSY.
    4 Main PCB defective Replace the main PCB ASSY.
  • Code: 20
  • Display: Cannot Detect
  • Description: Cannot identify a black ink cartridge. Detected by the ink cartridge detection sensor and the ink remaining sensor.
  • Remedy: <User Check> - Check if an incompatible ink cartridge is loaded. - Reload the ink cartridge. - Replace the ink cartridge. - During initialization, check if other cartridges not supplied were not set before the instruction to do so.
    1 Each ink cartridge sensor is defective Replace the ink refill ASSY.
    2 Main PCB defective Replace the main PCB ASSY.
  • Code: 21
  • Display: Cannot Detect
  • Description: Cannot identify a yellow ink cartridge. Detected by the ink cartridge detection sensor and the ink remaining sensor.
  • Remedy: <User Check> - Check if an incompatible ink cartridge is loaded. - Reload the ink cartridge. - Replace the ink cartridge. - During initialization, check if other cartridges not supplied were not set before the instruction to do so.
    1 Each ink cartridge sensor is defective Replace the ink refill ASSY.
    2 Main PCB defective Replace the main PCB ASSY.
  • Code: 22
  • Display: Cannot Detect
  • Description: Cannot identify a cyan ink cartridge. Detected by the ink cartridge detection sensor and the ink remaining sensor.
  • Remedy: <User Check> - Check if an incompatible ink cartridge is loaded. - Reload the ink cartridge. - Replace the ink cartridge. - During initialization, check if other cartridges not supplied were not set before the instruction to do so.
    1 Each ink cartridge sensor is defective Replace the ink refill ASSY.
    2 Main PCB defective Replace the main PCB ASSY.
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