Remedy: 1 Check the customer operation Did the customer input the login name and the password correctly? Go to step 2. Try the login again. 2 Check the access limitation Does the system administrator set the access limit number? Ask to the system administrator. Go to step 3. 3 Check the printer setting Is Default Settings > Scan Defaults > Scan To Network set to Computer? Go to step 4. Set to Computer. 4 Use the “ping” command to check the network connection. Are the printer and the PC connected to the network? Replace the IP Board. Check the network.