HP DesignJet T1300 ePrinter
- Code: 08:11
- Description: No communication between the product and the Touch Control Panel
- Remedy: 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining the product log and the diagnostics package 2. Check the LED’s on the formatter to see if there is another issue and troubleshoot it more accurately. 3. Turn off the product and turn on again, and check to see if the error remains. 4. Upgrade the firmware 5. Check the condition of the USB cable, check it is not damaged or incorrectly connected. Reconnect USB cable (from Engine PCA to the Interconnect PCA or from Interconnect PCA to the Touch Control Panel 6. Replace the USB cable 7. Replace the Interconnect PCA, see Interconnect PCA. 8. Replace the Engine PCA see EE Box 9. If the error continues, replace the Touch Control Panel Touch Control Panel
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