Toshiba e-Studio 2010AC

1 Equipment operation disabled after the installation of option(s)

Check if the optional board is installed properly.

2 Wireless LAN connection disabled

The connection state and settings of the Wireless LAN can be checked with [USER FUNCTIONS] -> [ADMIN] -> [WIRELESS LAN] ->[SETTING CHECK]. Confirm the settings with the administrator.

• “NIC INITIALIZING” does not disappear at the time of the power being turned ON and it disappears after 6 minutes with the NIC initializing time-out. In this case, the connection to the Wireless LAN does not succeed even though “NIC INITIALIZING” disappears.
• The connection to the Wireless LAN cannot be made if the Access Point to be connected is not found or security settings are not correct.

3 “Invalid Department Code” is displayed

Log in to TopAccess as an administrator, select [Authentication] on the [User Management] tab, and then check whether Department Setting is enabled or disabled.

Department Setting is enabled:

• Department Setting is enabled:
• Log in to TopAccess as an administrator, select [Authentication] on the [User Management] tab, and then check User Management Setting.
• Confirm the settings of 08-3805 in the setting mode.

Department Setting is disabled:

• Log in to TopAccess as an administrator, select [Authentication] on the [User Management] tab, and then check User Management Setting.

4 Paper folded on the leading edge

If the leading edge of B4, B5 or B5-R paper is folded when it exits, check the following items.

• Check if the rear and side guides of the drawer or the side guide of the bypass tray correspond to the paper size.

5 Toner cartridge unrecognized

If the toner cartridge is not recognized, check the following.

• Check that there is no access abnormality to the toner cartridge IC chip.
• Check the setting of FS-08-4689 in the setting mode. If the value is “1” to “5”, perform the C911/ C912/C913/C914 troubleshooting. [C911] Toner cartridge PC board access abnormality (K)”

6 Ethernet disabled in half-duplex communication

The Ethernet of this equipment does not support half-duplex communication. When the port setting of the switch is fixed at half-duplex communication, use any of 10/100/1000 Mbps, full-duplex fixed communication mode or auto-negotiation function. In addition, select the setting of the equipment corresponding to that of the switch. ([ADMIN] > [NETWORK] > [ETHERNET]) Check the set communication speed as follows if required: [ADMIN] > [NETWORK] > [ETHERNET]