Ricoh MP3353
Firmware Update. Handling Errors
An error message shows in the first line if an error occurs during a download. The error code consists of the letter "E" and a number ("E20", for example).
Code | Meaning | Solution |
---|---|---|
20 | Cannot map logical address | • Cycle the machine off/on. • If the program starts in the SD card, reinsert the SD card. • If you cannot resolve the problem with the above steps, replace the controller board. |
21 | Not enough memory for downloading | • Cycle the machine off/on. • If you cannot resolve the problem with the above steps, replace the controller board. |
22 | Cannot decompress compressed data | • Cycle the machine off/on. • Replace the SD card that was used to update • If you cannot resolve the problem with the above steps, replace the controller board. |
24 | SD card access error | • Cycle the machine off/on. • Make sure SD card inserted correctly, or use another SD card. • If you cannot resolve the problem with the above steps, replace the controller board. |
30 | Cannot download stamp data (no HDD) | • Connect HDD correctly. • In the case of HDD failure, replace the HDD. • Cannot be downloaded to a machine with no HDD. |
32 | Different SD card between download interruption and download resumption | • Setting the SD card was interrupted. Cycle the machine off/on. • If the update cannot be made even if you insert the correct SD card, there is a possibility that the SD card is broken. Retry again with a different SD card. • If you cannot resolve the problem with the above steps, replace the controller board. • If the program is in the SD card, reinsert the SD card. • If you updated engine, FCU, or operating unit, replace each board. |
33 | Incorrect version data in the SD card | • Acquire correct update data then install again. |
34 | Module error - Correct module (destination) is not in the SD card. | • Acquire the correct data (Japan, Overseas, OEM, etc.) then install again. |
35 | Module error – Module in the SD card is not for this machine | • Acquire correct update data then install again. |
36 | Module error – The machine does not have the program that you are trying to download. | • Install the correct program in advance. • Make sure SD card inserted correctly. • If the update cannot be made even if you insert the correct SD card, there is a possibility that the SD card is broken. Retry again with a different SD card. |
38 | Program version is not allowed to update | • Acquire correct update data then install again. |
40 | Engine module download failed | • Cycle the machine off/on. • If the download failed again, replace the controller board. |
41 | Fax module download failed | • Cycle the machine off/on. • If the download failed again, replace the controller board and FCU. |
42 | Operation/language module download failed | • Cycle the machine off/on. • If the download failed again, replace the controller board and operation board. |
43 | Stamp data module download failed | • Cycle the machine off/on. • If the update cannot be made even if you insert the correct SD card, there is a possibility that the SD card is broken. Retry again with a different SD card. |
44 | Controller module download failed (access error) | • Cycle the machine off/on. • If the program is in the SD card, replace the SD card. • If the program is in the controller board, replace the controller board. |
49 | Firmware update is prohibited | • Firmware update is disabled in the administrator settings. Retry by changing the settings to allow firmware update. |
50 | Digital certificate check result of updating data was NG. | • Acquire correct update data then install again. |