Ricoh M0AJ SPC840DN
Troubleshooting. HDD-related Message
When an error occurs to the HDD, the HDD abnormality message appears on the operation panel and the screen for formatting is displayed. Also when replacing the HDD, a message "Hard Disk is replaced." appears on the operation panel and the screen for formatting is displayed.
Refer to the table shown below for the conditions of the message display. Even when replacing the controller board, a banner "Hard Disk is replaced." appears. It is because the machine recognizes HDD has been replaced when the controller board that does not hold the HDD identification information is attached.
Message list
| Message | Display Type | Normal/ Abnormal | Error Condition/ Major Cause/ Solution |
|---|---|---|---|
| SC870 | banner | abnormal | The HDD cannot be accessed at power-on. |
| NVRAM defective | |||
| Turn the main power off/on to initialize the machine. *When replacing the NVRAM, if possible, back up the address book before replacing the NVRAM and restore it after replacing the NVRAM. |
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| Hard Disk will be formatted due to problem with Hard Disk. | pop-up formatting button | abnormal | Management file on the HDD can not be read. Or the file system can not be mounted. |
| HDD defective | |||
| Replace the HDD. | |||
| Problem with the Encryption | pop-up | abnormal | The encryption key for the HDD is abnormal. |
| Key for Hard Disk. Format Hard Disk. | formatting button | HDD defective | |
| Replace the HDD. | |||
| Hard Disk is replaced. Format Hard Disk | pop-up formatting button | normal | A new HDD is attached. |
| A new HDD attached | |||
| Push the formatting button. | |||
| Hard Disk is replaced. | banner | abnormal | The HDD is replaced (Data can be read). |
| • Controller board replaced • After starting the machine without an HDD, a new HDD is attached to the machine and then restart the machine. |
|||
| Turn the main power off/on. | |||
| Formatting Hard Disk... Please wait, also make sure the main power switch is not turned off. | pop-up | abnormal | Pushing the formatting button. |
| Formatting the HDD | |||
| Hard Disk is formatted. Turn main power switch off then on. | pop-up | abnormal | Formatting the HDD is finished. |
| Formatting the HDD | |||
| Turn the main power off/on. |