Lexmark MS811
Troubleshooting. Print quality. Gray background on prints
Actions | Yes | No |
---|---|---|
Step 1 Ensure the toner cartridge has sufficient toner. Does the cartridge have sufficient toner? |
Go to step 2. | Replace the toner cartridge. |
Step 2 Remove any contamination from the CTLS contacts, located on the toner level/imaging unit high voltage contact. Perform a print test. Does the problem remain? |
Go to step 3. | Problem is solved. |
Step 3 Check the CTLS, located on the toner level/imaging unit high voltage contact, for damage. Is it free of damage? |
Go to step 4. | Replace the toner level/imaging unit high voltage contact. |
Step 4 Check the transfer roller for surface contamination or excessive wear. Is it free of contamination and wear? |
Go to step 5. | Replace the transfer roller. |
Step 5 Check the transfer roller left contact spring, located on the transfer roller left arm, for damage. Is it free of damage? |
Contact the next highest level of support. | Replace the transfer roller left arm. |